How to Check Your Visa Gift Card Balance

Co-authored by wikiHow Staff

Last Updated: August 16, 2022

When using a Visa gift card, you may occasionally lose track of its precise balance while making purchases. If you need to know how much you have left on the card, it's easy to check your balance. To check your balance, you have two options. You can look your balance up online or call the toll free number on the back of your card.

Method 1

Method 1 of 2:

Checking Your Balance Online

1
Access the Visa gift card website. To check your balance online, you will need to get on the Visa gift card website. This can be accessed at the URL https://mygift.giftcardmall.com/.^{[1]
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2
Click the tab that says "Check Balance." If you scroll down, you will see three tabs labeled "Register Card," "Check Balance/Transactions," and "Personalize Pin." Click the tab that says "Check Balance/Transactions."^{[2]
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3
Enter the card number. As soon as you get onto the website, you will immediately be redirected to a screen asking you for information about your card. To start, enter the card number.^{[3]
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4
Enter the expiration date. Just below the card number, there should be a date listed. This is your card's expiration date. Enter the expiration date in the screen provided.^{[4]
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Enter the 3-digit-code. You need to enter the 3-digit-code to check your balance.^{[5]
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Research source} Turn to the back of your card. There will be a white strip with your card's number written on it. At the end of your card's number, there will be a three digit code. Enter this into the website.^{[6]
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6
Check your balance. When you've entered all the numbers correctly, hit "Check my balance." You will then be redirected to a screen that shows you your balance as well as any recent transactions.
- If there is an error, go back and carefully reenter the numbers. It's possible you entered something wrong. If you still can't check your balance, call the toll-free number on the back of your card.

Method 2

Method 2 of 2:

Calling the Toll Free Number

1
Call the toll-free number on the back of your card. On the back of your card, there should be a number listed. This is a toll-free number that provides customer support. You can call this number to check your balance.
2
Answer the questions asked to check your balance. When you call the number, follow any prompts you're given. You will likely have to enter your gift card number, expiration date, and the three digit code to get your gift card balance.
3
Call (866) 511-GIFT if you cannot locate the number. If you can't find a toll-free number on your card, Vista has a general number you can call with questions about your gift card. Call (866) 511-GIFT if the toll-free number is absent or not working.^{[7]
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Community Q&A

Question

Where do I reload my Visa gift card?

Carly Gallagher

Community Answer

You can't reload it. It should say "not refillable" somewhere on the card.
Question

What does it mean when the available balance is 0?

Community Answer

This means that there is no money left on the card. If you do not recall spending the money, then the card may have expired.
Question

Can I return an item I purchased with a gift card?

Mystery899

Community Answer

Yes, of course. Your right to return an item is exactly the same regardless of whether you bought it with a gift card, a payment card, or a combination of the two. Do keep hold of your gift card until you are sure that you are happy with your order.