How to Contact Wag

Co-authored by wikiHow Staff

Last Updated: February 15, 2021

Wag! is an app that connects Pet Parents with local Pet Caregivers for dog walking, drop-in services, overnight care, training, and even advice from a veterinarian.

Method 1

Method 1 of 2:

Contacting Wag! as a Pet Caregiver

1
If you're experiencing an emergency during a Wag!-sanctioned service, dial 911, or press the red bell icon in the Walker App to be connected to Wag!'s emergency line.
2
To check on the status of your Wag! application, refer to the email that was sent to you when you first applied.

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3
For general, non-urgent inquiries, use the "Help" tab in the app for live chat support. You'll usually be connected within a few minutes. To be connected to a Pet Parent, use the "Messages" tab on the Home Screen of the Walker App to send a chat.
4
Visit the Pet Caregiver Help Center to find answers to common questions. The information page specifically for Pet Caregivers can be found at https://help.wagwalking.com/category/dog-walkers. Here you’ll find different categories to help answer questions about things like your account, the Wag! app, or how to get started as a Pet Caregiver.^{[1]
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Method 2

Method 2 of 2:

Reaching Wag! as a Pet Parent

1
Use the "Help" tab in the Wag! App to find answers to your questions or be connected to a customer service representative via live chat.
2
To be connected to a Pet Caregiver, use the "Messages" tab in the main menu of the Wag! App to send a chat.
3
Use the Pet Parent Help Center to find answers to general questions. This page can be found at https://help.wagwalking.com/category/dog-owners. Select a category to read about topics like “Services,” “My Account,” or “Schedule Changes.” The information here should be able to answer all of your questions, depending on the topic.^{[2]
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- Other category options include “Contact Your Walker,” “Home Access,” and “Preparing for Your Booking.”