In Oregon, you're charged a $0.10 deposit per container on most beverages in metal, plastic, and glass containers at the time of purchase.[1] . You can get it back when you return the empty containers to one of the designated places.

  • Beverages that DO NOT have a deposit:
    • Wine (including wine based cocktails. Canned wine will become redeemable on July 1, 2025[2] [3] )
    • Liquor(or products containing distilled spirits in any amount. Canned cocktails based on distilled spirits are not going to become redeemable in July 2025 like wine in cans)
    • Milk/Milk substitutes (Milk first ingredient in the nutrition facts label)
    • Anything not ready to drink. Like concentrates, pure lemon juice, etc
    • Anything smaller than 4oz or larger than 3 liters (about 100 fl.oz)
    • Anything not factory sealed, such as growlers[4]
    • Large bottles/jugs of non-carbonated beverage over 1.5 liters (about 51 fl.oz). Some beverages are intentionally slightly larger, such as 1.52 liters to avoid the deposit.
      • However... plain water is covered up to 3 liters.

If in doubt, look for "OR 10c" mark on the container. There are two ways to redeem the deposit. The top part of this instruction is for an account based bulk return service available in major metropolitan areas in Oregon. If you're looking for knowledge on cash-on-the-spot return, skip to part 5. The service uses designated kitchen trash bag sized "BottleDrop green bags" sold at stores equipped with a drop box. You return your labeled green bags to a drop location, scan your card and drop them off. They're hauled off and counted at a central facility. The funds are credited into your account within one week which you can access by going to a store with a BottleDrop kiosk. The other way is waiting in line, then feeding containers one-by-one into a machine. [5] The bagged return significantly reduces the time spent redeeming your empty containers.

Take a picture of your bag tag on every bag on your phone when you drop off so you have a record of which bags you dropped off along with a time stamp. As reported in this local news coverage, some consumers reported only receiving credit for some of their bags.[6] Numerous complaints have been filed with the Better Business Bureau about BottleDrop over a variety of issues that they have been rated "F" for a long time.[7] The 10 cents paid on each container automatically goes to OBRC and they're the sole operator in the redemption scene.

Part 1
Part 1 of 5:

Setting up a BottleDrop Account

  1. 1
    Go to https://www.bottledrop.com/Locations Enter your zip code and check the " Drop Green or Blue Bags" option button to locate stores with an account creation kiosk and a drop vault. This is the official website of the only state licensed redemption operator.
    • Skip to step 7 if you already have a BottleDrop account card.
  2. 2
    Click on the location you intend to use. The 8AM-8PM drop doors at grocery stores are called Dealer Redemption Centers/Partner Retailers. At DRCs, you can drop off up to 15 bags per day and these bags do not count towards your BottleDrop account quarterly quota and there is no processing fee.[8] Sometimes these fees and quota counting happens on bags dropped off at DRCs, but they are due to OBRC screwups, which you can dispute with OBRC; and escalate to OLCC if you're ignored. Great majority of grocery store drop doors are the non-fee charging type. There is an eight percent fee and a 15 bags per three months limit if you drop off your bags at the door at any of the BottleDrop depots or the rare Express spots. Those are labeled 7AM-10PM. There are 14 BottleDrop Express, 49 fee free partner retailers in the entire Oregon as of second quarter of2022.[9]
    Advertisement
  3. 3
    Go to the location you selected.
  4. 4
    Find a BottleDrop kiosk inside the store. It is usually located in one of the store's entrances or near the customer service desk.
  5. 5
    Push the new account button on the screen and follow the prompts. In the FAQ, OBRC claims: "Can I create an account without an ID? Yes, you can manually enter your required information by selecting the "Start Application Using Manual Entry", however OBRC has quietly disabled "manual entry" from some of the kiosks. On those kiosks, there's no way to create an account without an Oregon ID. So your option is to scan your driver's license, or try another kiosk location. Even on those with a manual entry, they have been getting increasingly fussy and glitchy. The kiosk may spit out the below form even with a valid phone number telling you to call or email. Same error message can also occur on the website or through BottleDrop app.
  6. 6
    Set up your PIN. Once complete, the machine will dispense a card.
    • There's a delay of up to four hours after account activation before you can access the drop off vault. So save yourself the hassle of waiting on hold and wait until the day after to call customer service.[10]
  7. 7
    Access your account on the kiosk with your BottleDrop card and your PIN. Print bag labels. The kiosk will print out a set of ten labels which you use to label your bags as belonging to you. Make sure there's no labels sitting around in the tray or in the area around the kiosk. Scammers purposely leave their labels behind like pictured and preying on someone to accidentally pick them up and get them mixed up with their own so the funds get diverted into scammer's account. If you think you might have picked up someone else's labels by accident, dispose everything and reprint your labels. You can print up to twice a day (20 labels/day).
    • If you still have old regular barcode (stripes) bag labels, discard them and reprint new labels. The new labels are 2D QR code. OBRC admitted the changes were made due to the old label being unreliable and susceptibility to failing after the bags are dropped off. Many, many consumers have had bags go missing due to this.
  8. 8
    Go to the customer service desk and ask where to find the "BottleDrop green bags". You must use these green BottleDrop branded bags. Don't waste time looking around in the store as they're not always kept at easy to find locations.
    • Purchase a box of 10 bags for $2 at any store that have a drop vault. You have to apply the stickers you printed at the kiosk before you drop the bag off.
    • One bag holds about 90-95 12oz aluminum cans or 60-65 16.9oz plastic water bottles. On the other extreme, each bag holds 16-17 2-liter bottles.
  9. Advertisement
Part 2
Part 2 of 5:

Returning Containers

  1. 1
    Fill the green bag with redeemable containers. Anything with "OR 10c" can go into the same bag without sorting. Flattened/crushed containers are not allowed in green bags. At worst, you'll get your account suspended, at best, you won't get paid for them.
    • You can fill the bag as much as you can securely close as long as you remain under 30 glass bottles or 20 lbs per bag whichever is less. The new limitation was imposed in October 2021.
    • Set flattened/crushed containers aside and recycle them at curbside, or redeem them using the "cash on the spot" method in part 5 of this article.
  2. 2
    Securely close the bag and attach one of the labels you obtained earlier. Labeling the bag before filling is highly recommend. The new batch of labels are water proof, but if the bag is wet at the time of labeling, it will peel off. Don't overfill the bags. The top of the bag needs to close completely. Whatever falls out the opening is your loss.
    • You can return the bags whenever you feel like it. You don't need to hang onto it until it is completely full.
    • Attach only one label per bag. Each label has a unique serial number.
  3. 3
    Bring your bags to the drop-off site.
    • Note that the bag drop vault is usually outside in the parking area. The account kiosk as well as bags are generally inside the store. There's no consistently, so you just have to ask the customer service desk where the "BottleDrop ATM".
    • It is a good idea to take a picture of each bag you drop off because BottleDrop sometimes lose entire bags.[11]
    • Stand-alone BottleDrop depots and the uncommon 7AM-10PM doors have an 8 percent processing fee[12] and a limit of 15 bags per three months.[13] (See far right column. "BottleDrop Express stores" )
  4. 4
    Scan your BottleDrop card to open the vault and drop off your bag inside. When possible toss the bag into the vault out of arm's reach to avoid theft and "sticker slap" fraud,[14] but be mindful of rough landing if you have glass bottles inside. You should scan your own card so your drop off record is journaled. DO NOT piggy back your bags into the door after someone else opened. This may result in OBRC refusing to pay for your bags if you run into issues.
  5. 5
    Wait up to a week to receive credit to your account.
    • Bags dropped off at Partner Retailer Drop Location (grocery store spots labeled 8AM to 8PM) must be credited within 7 days of being dropped off per Oregon law (ORS 459A.741 2b). So, if payment delay concerns those bags, reach out to OLCC (Oregon Liquor & Cannabis Commission), not BottleDrop/OBRC and phrase it as a Bottle Bill compliance matter rather than a customer service matter.
    • For bags dropped off at actual BottleDrop (dedicated return center) BottleDrop Express (the doors that are open 7AM-10PM), contact BottleDrop if you don't get credited after 7days. Send a message at https://bottledropcenters.force.com/s/support or call 503) 542-5252 and complain. Process is smoother if you have the date/time of your drop, your BottleDrop card number and the serial numbers of lost bags involved. Give BottleDrop a week, and if still not resolved, complain to OLCC. Messaging them online is a better option as out of 15 times officials with the State Auditor's office called them, they could only get a hold of them once.[15]
  6. Advertisement
Part 3
Part 3 of 5:

Withdrawing Funds

Currently, the only way to access your funds in a spendable way is to go to a BottleDrop kiosk in person, which are only available in the general area with BottleDrop bag drop sites, although a transfer option to a bank account is in the works.

  1. 1
    Scan your card at the kiosk. Choose the cash button and take the print out to the cashier if you elect to get cash. Some kiosks (notably in Fred Meyer and Safeway) will give you the option to print a store-credit with 20% bonus value valid towards purchase in the store where that kiosk is located. 20% bonus means for every dollar withdrawn, you get $1.20 worth of store credit.
    • You can not cash or get change if you choose the Plus store credit, so only withdraw what you can use in that shopping trip.
Part 4
Part 4 of 5:

Create an optional account for your card

  1. 1
    Go to https://www.bottledrop.com/ or download BottleDrop Account app to create an account for your card. This is optional, but strongly recommended.
    • You don't have to setup an online account to drop off bags and withdraw funds in-person. The account allows you to see your account balance without going to a kiosk and set up a text notification when your bag has been counted or when funds are withdrawn from your account.
    • In December 2020, in response to an audit by the State Audits division, BottleDrop updated the user account interface so bag-by-bag financial details are visible. You can only see this list if you sign up for the optional online account.
  2. Advertisement
Part 5
Part 5 of 5:

Cash on the spot bottle return

  1. 1
    If you prefer cash on the spot: Grocers over 5,000 square feet (which is inclusive of warehouse spaces) within the State of Oregon whose address appear as "required to accept 144" or do not appear anywhere in the list at https://www.oregon.gov/olcc/Docs/bottle_bill/redemptioncenters.pdf are required to pay redemption value for 144 containers per person per day. State law requires stores to take the bottles back if the store is open. Stores without a liquor license like Dick's Sporting Goods or Best Buy don't have to accept alcohol containers of any kind, but they are required to take back your soda and water empties, because they sell those types of beverages.[16] Although violations are very pervasive in the field, stores that are required to accept empties must do so whenever the store is open for business. Store manager or store corporate policies do not override their obligations under law. Don't abuse the front-end staff. They're just carrying out the orders from their supervisors. These concerns are best addressed by taking down the date, time of visit, and name/title of supervisory/management level staff who said "no" in violation of the law and reporting them to OLCC with their name. [16] . Earlier in the COVID-19 pandemic, stores were allowed to limit hours, but this is no longer relevant. [17] Store corporate office or individual stores have no authority to adjust "bottle return hours". Large stores fitted with the 8AM-8PM green bag doors have to process 24 bottles for cash refund on the spot outside of the bag system and this service must be available the entire time the store is open for business. Liquor license is required to sell alcoholic beverages of any kind in Oregon. Therefore, stores that do not have a liquor license do not have to accept alcoholic beverages container at all. So this means stores like Lowe's and Home Depot that only sell non-alcoholic beverages only have to take non-alcoholic beverage containers. Listed out below are some retail store spots in the Portland metro area where one may return 144 containers and receive cash on the spot. Bottle Bill rules are very complicated, but the specific stores listed below are screened. Example locations listed in this article are only valid for the specific locations. One Target store being required to accept 144 does not mean that it is the same for every Target. For example, Target in Beaverton at 10775 SW Beaverton Hillsdale Hwy is not required to accept any container, because they're a BottleDrop participant physically located within BottleDrop Zone 1 radius. If you're uncertain about what your local store is required to do, direct questions to OLCC. While illegal refusals by stores is very common, some refusals are legitimate. Large stores within the BottleDrop "zones" that pay to participate in BottleDrop don't have to accept any, or only accept 24 depending on how far. If you believe you experienced illegal refusal and finding another spot is a major inconvenience, ask OLCC about the quantity requirements for the specific store name and address. Use the form at: https://www.oregon.gov/olcc/pages/bottle_bill.aspx or call 800-452-6522 (ext. 25132) if you do not have consistent internet access. Try to write down the name and the title of the store employee you interacted with in the course of declined bottle refund. Include this information when you contact OLCC. Listed below in this article are some examples of stores required by law to accept 144 containers of any brand per person per day, and if their machines are not working or valid containers are rejected by the machines, they must hand count them. Being too busy, short on hand, or lack of space to store empties or waiting for accumulated bottles to be picked up do not excuse them from legal obligations to accept them. [18] [16] . Compliance isn't always high, but for those whom getting cash immediately for cans is essential, this is worth keeping written down. If they say no, don't argue with the clerk. It's pointless. Be polite and remain civil. Collect information and report them to OLCC. The information that should be collected and reported: name and position of all employees you interacted with, the specific type of containers they refused, date and time. Document the employee's physical characteristics as you would a crime suspect if the name is not available or it is extremely common like "John". For now, hit another spot, and come back after OLCC has followed up with them. OLCC can impose sanctions that can impact alcohol license for violating the bottle bill, so complaint to OLCC is more effective when the violating retailer's bottom line is heavily dependent on their alcohol license.[19] It is a complaint driven process and reporting it can help you make sure they're brought to compliance so you can return empties the next time you visit. Reporting corporate Bottle Bill transgressors only takes a minute or two using the form on OLCC's website.
    • Some examples of Washington County locations that must make cash-refund available to customers in the amount not less than 144 container per individual person per calendar day. This means they can may elect to set a limit above 144, but imposing a limit that is under 144 is illegal. These locations are carefully verified. If you're told anything different by the store manager, they're usually wrong and you need to check with the State of Oregon OLCC.
      • Tanasbourne Village/Tanasbourne Town Center spots. This is a shopping center in unincorporated Washington county along NW 185th Ave just off the Sunset highway exit to the south. There are four large beverage selling retailers here clustered together and they're each required to process cash on the spot bottle return of 144 bottles/day/person. If you're traveling, you can hop all four stores in the shopping center and redeem 576 containers the same day without driving around much. The limit is per person, not per group or per vehicle the containers are brought in. So bring a friend along and this limit doubles. If you experience pushbacks by one of these retailers below in returning 144 or less redeemable containers whose brand and "OR 10c" are legible and not contaminated with foreign substances, ask to speak to a manager and ask again. If you're still refused, take their name and complain to OLCC and include that manager's name and title. This prevents the store from claiming misunderstanding by low level staff or miscommunication when contacted by OLCC.
      • Tanasbourne/Hillsboro Whole Foods 9940 NE Cornell Rd
      • Winco 7330 NE Butler St, Hillsboro (5 minute bike ride from Orenco TriMet MAX)
      • Cost Plus World Market 10108 SW Washington Square Rd, hand count by staff (Next to Red Robin restaurant in the mall. Hwy 217/Greenburg). in the Washington Square mall in Tigard (OLCC license #325650)
      • QFC #201 4756 NW Bethany Blvd & (OLCC license #329746)
      • G-mart 3975 SW 114th Ave, Beaverton (OLCC license #325886). Across the road from Fred Meyer. Only 3 minute bike ride from Beaverton TC MAX station.
    • Some specific examples of Multnomah County 144/person/day bottle return spots where you get cash-on-the-spot for your immediately various needs.
      • SAFEWAY STORE #3136 8145 SW Barbur Blvd (OLCC license # 314321) - Multnomah Blvd & Barbur Blvd
      • Basics Market 6344 SW Capitol Hwy, Portland. Near where OR-10 Beaverton Hillsdale Hwy and Capitol Hwy/Bertha come together
      • Zupan's Market - Macadam 7221 S Macadam Ave (next to Willamette Park. 7AM to 8PM daily)
      • Zupan's downtown King's Hill flagship store (2340 W Burnside - downtown flagship Zupan's. NW 23rd & W Burnside 5 blocks up the hill from Fred Meyer. ) 7am to 8pm daily
      • John's Marketplace, 3535 SW Multnomah Blvd (2/3 mile from Gabriel Park. Hand count by staff. Complain to OLCC if you experience any issues. This store's main business is beer and their livelihood entirely depends on having their OLCC license in good standing.)
      • Whole Foods - Pearl District, 1210 NW Couch St (two blocks west from NW 10th & Couch street car stop. Because they're not in OBRC redemption center zone and they choose not to participate in the green bag program, law requires them to accept 144/person/day all hours the store is open.)
      • Market of Choice #3 1090 SE Belmont St (OLCC license #333026) (3 minute bike ride from northbound transit Streetcar stop at SE Grand & SE Belmont. They have been illegally refusing since around December 2022[21] )
      • Safeway 3930 SE Powell Blvd
      • JOHN'S MARKETPLACE 3560 SE POWELL BLVD (hand count by staff OLCC license # 331691, they're fully dependent on having OLCC license in good standing)
      • Target 3031 SE Powell Blvd (30th/Powell)
      • Hollywood Rite-Aid 1814 NE 41st Ave (3 minute bike ride from Hollywood Transit Center)
      • Basics Market 5035 NE Sandy Blvd (5 minute by bike from Hollywood Transit Center)
      • Hollywood Grocery Outlet 4420 NE Hancock St (OLCC license #322009) (two minutes by bike from TriMet Hollywood Transit Center)
      • Walgreens 3909 SE Holgate Blvd
      • Walgreens 12215 SE Powell Blvd
      • Grocery Outlet Parkrose 10721 NE Sandy Blvd (OLCC license #322011) (near Inverness Jail)
      • Walgreens 4325 SE 82nd Ave (SE Holgate & SE 82nd)
      • Winco 7979 SE Powell Blvd
      • Fubonn 2850 SE 82nd Ave
      • Cost Plus World Market GRESHAM. 989 NW 12th St, Gresham
    • Examples of 144/person/day locations in Clackamas County
      • Cost Plus World Market #6133 8626 SE Sunnyside Rd (OLCC license #347577)
      • Zupan's Lake Oswego 16380 Boones Ferry Rd, Lake Oswego (7AM - 8PM every day)
  2. 2
    Dealing with flattened and crushed containers. This is an example of a valid container, because both the brand and OR 10c are recognizable. Being run over in traffic doesn't void the refund value contrary to what many stores tell you. While crushed and flattened containers are not allowed in green bags, if you can still recognize what the product is and "OR 10c" is visible, retail stores that are required to accept containers are required to accept them in the same amount as non-damaged containers, whether or not their reverse vending machines accept them. If the machine doesn't take them, staff must hand count them. The refundability is not contingent upon acceptance by the machine. Stores can't require you to wash the container. They can refuse containers contaminated with anything other than residues from original contents, water, or ordinary dust. ORS 459A.715 2 b, or they're damaged to the extent that you can't identify the brand.(ORS 459A.715(2)(d)) [22] (page 9) More often than not, stores illegally push back, but nonetheless they're required to accept them. It is likely necessary to report uncooperative retailers to OLCC to get them to comply.
  3. Advertisement

BottleDrop / OBRC provides information about container returns for cash-on-the-spot at retail store locations at https://www.bottledrop.com/locations/what-services/ however there are some omissions and selective information on their website such as the fact that if bottles do not go through the machine in retail stores, legally the store is required to hand count them. Any questions/concerns relating to retail store conduct with regard to bottle return service should be made to the State Agency OLCC, not BottleDrop. Contrary to what BottleDrop's site says, retail stores are not allowed by law to limit bottle return hour. They must accept all hours they are open.

Community Q&A

  • Question
    I have a bottle drop card but I forgot my pin number. What should I do?
    PVTs
    PVTs
    Community Answer
    Call the number on the back of the card or go to a redemption center in person and ask them to help you reset it.
  • Question
    How do I get a BottleDrop code so I can get a card?
    PVTs
    PVTs
    Community Answer
    Go to BottleDrop's official page at Bottledropcenters.com/locations/ key in your zip code and filter by "Drop Green or Blue Bags". Those locations have a kiosk to create a new account. Bring your driver's license. Go inside the store and create an account on the kiosk. You'll get your card after you follow the steps. Use that card to print out labels on the same kiosk.
  • Question
    Where do I place the stickers?
    PVTs
    PVTs
    Community Answer
    You have to buy the dedicated green bag. The bag has a box near the top that says to put your sticker there.
Advertisement

Warnings

  • Label serial number used to be, and usually is sequential but this is not always the case. Be careful to not automatically assume so in record keeping.
    ⧼thumbs_response⧽
  • As long as you prepared your bag properly by tying them all the way and not overloading, shortage is almost always Oregon Beverage Recycling Cooperative, retailer, or their agents' fault. For example, when dealer redemption fails to maintain their bottle room, it makes it necessary for customers to throw other people's bag out of the way in order to make their own bags fit. The other cause is rough handling by store and OBRC workers. Unfortunately, OLCC's response to violations by retailers and OBRC is tepid. Consequently, compliance is often not great.
    ⧼thumbs_response⧽
  • Be gentle on the tie string. If you pull too hard, it can pull out at the base. It not only has to remain intact while you're tying it, but while in transit. If the string breaks, your contents will spill out, which causes you to lose whatever that spills out.
    ⧼thumbs_response⧽
  • Placing crushed/flattened containers could get your account suspended at the worst. More likely is that they'll simply not be counted towards your payment. Also, having trash, debris, syringes within your bag may lead to account termination, per their terms of use.
    ⧼thumbs_response⧽
  • Protect your PIN when you're using the kiosk, because access security is poor. The system is largely based on static barcodes and a lot of plain text transactions going on. Think of it like your phone number being your primary key, and pin being your secondary key.
    ⧼thumbs_response⧽
  • Unlike other states, unredeemed deposit isn't kept by the state. Beverage industry corporate group OBRC keeps all of it.[26] Therefore, there's every bit of financial incentive for them to look the other way on their own counting errors. The trend of consumer complaints registered against BottleDrop indicates lost bags and shortages are highly prevalent.[7] [27]
    ⧼thumbs_response⧽
Advertisement
  1. https://bottledrop.com/files/ForRetailers_BottleDropExpressRetailers.pdf
  2. https://www.bottledrop.com/return-green-bags/
  3. https://bottledrop.com/account-terms-conditions/
  4. https://www.oregon.gov/olcc/Docs/bottle_bill/redemptioncenters.pdf
  5. https://www.reddit.com/r/Portland/comments/axpq7c/bottle_drop_center_redemptions_coming_up_very/ehv8gsh
  6. https://sos.oregon.gov/audits/Documents/2020-36.pdf
  7. 16.016.116.2https://www.oregon.gov/olcc/Docs/bottle_bill/Bottle-Bill-Retailer-Guidelines.pdf
  8. https://www.oregon.gov/olcc/Docs/news/news_releases/2021/nr070121-BB-Redemption-Resumption.pdf
  9. https://www.kgw.com/article/news/investigations/you-have-rights-when-returning-bottles-and-cans/283-524300041
  10. https://www.oregon.gov/olcc/docs/stipulated_settlements/bottle_bill/SSA_February2019_BottleBill.pdf
  11. https://www.oregon.gov/olcc/docs/stipulated_settlements/bottle_bill/SSA_October2018_BottleBill.pdf
  12. https://www.kgw.com/article/news/local/homeless/businesses-no-longer-accept-returnables-homeless-people-safety-concerns/283-8b270c97-efd2-4b40-b54b-7583d7cf8a32
  13. https://www.oregon.gov/olcc/Docs/bottle_bill/bottle_bill_faqs.pdf
  14. https://ashlandtidings.com/lifestyle/act-locally/glass-thieves-lead-to-discovery
  15. https://www.reddit.com/r/Portland/comments/7uowf8/just_saw_some_criddlers_steal_my_bottles_right/
  16. https://web.archive.org/web/20190715211657/http://apps.beavertonoregon.gov/developmentprojects/AppellantMaterials/2.1%20City%20Council%20letter%206-26-18%20with%20all%20exhibits%20-%20Michael%20Connors.pdf
  17. https://oregonrecyclers.org/blog/where-do-your-unredeemed-beverage-deposits-go
  18. https://web.archive.org/web/20201104103910/https://www.portlandmercury.com/i-anonymous-blog/2020/10/08/29440792/bottle-deposit-is-corporate-welfare

About This Article

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 33 people, some anonymous, worked to edit and improve it over time. This article has been viewed 23,894 times.
32 votes - 82%
Co-authors: 33
Updated: February 26, 2023
Views: 23,894
Categories: Recycling
Advertisement