Dubai Police Force

This is the heart of the Dubai Police Force. Round the clock telephone lines help to electronically control all patrols from this department, with 2,000 land lines and 178 fax machines,[16] and utilising wireless equipment to locate both car and foot patrols. The department also coordinates all emergency responses as well as search and rescue operations on land and sea.

This department is another integral part of the police force, as well as being the most recent department to be created. It was established in 2001 as part of the aims of Sheikh Mohammed Bin Rashid Al-Maktoum, Prime Minister of the United Arab Emirates, to form a totally electronic government. In 2008, 30% of UAE national are assigned to the work in the E-services Department to fulfill their duty. In 2014, Director-General Khalid Nasser Alrazooqi introduced Google Glass to the police force to issue fines and identify wanted cars.[17] In 2018, the department was renamed to correspond to the new government direction towards artificial intelligence.

This the primary crime fighting department of the Dubai Police, its objectives are laid out by as follows:

1. Dealing with petty crime (quarrels, swearing, defamation, etc.).
2. Dealing with offences against the person, such as murder, rape, armed robbery, kidnapping, etc.
3. Dealing with organised crime (drug trafficking, money laundering, internationally wanted criminals etc.).
4. Social services, such as lost property, things found, certificates of good conduct, licences of all kinds etc.
5. Employing scientific evidence (such as Forensic Medicine, fingerprints, documents, arsons, chemical analysis, firearms etc.).
6. Employing identity recognition means (such as fingerprints, the DNA, criminal records etc.).
7. Crime prevention methods (such guidance, directives, follow-up, statistical projections, periodicals etc.).
8. Contains the Dubai section of the International Criminal Police (Interpol).

The criminal laboratory opened for the Dubai Police in 1982. At that time, it was affiliated with the General Department of Criminal Investigations. Given the increase and expansion of the scope of work in the field of forensic evidence and the multiplying of criminal work departments, in 2000 AD, the laboratory was renamed the General Administration of Forensic Evidence.

On April 14, 2007, the name of the General Administration of Criminal Evidence and Criminology was changed because it also was using science to investigate crime in addition to its administrative tasks.[18] This science studies criminal phenomena and their causes as related to the person or the environment surrounding him or her in order to determine the motives leading to crime and to combat it and limit its spread. Forensic science employs several disciplines, including psychology and sociology.

On March 30, 2016, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect and preserve him, opened the new General Department of Criminal Evidence and Criminology. His Highness said, “The General Command of Dubai Police has become all its centers and its departments are a beacon of science, learning, training, and the application of international educational curricula and programs specialized in police, security and legal sciences." His Highness affirmed that the General Command of the Dubai Police in cooperation and coordination with police leaders in the state and the Ministry of Interior will continue to watch over the security and stability of Dubai's society.

The Department consists of nine sub departments:

• Digital Forensics Department
• Specialized Forensic Evidence Department
• Crime Scene Department
• Fingerprint Department
• Forensic Medicine Department
• Training and Development Department
• Administrative Affairs Department
• Technical Affairs Department

• Headquarter Regulatory Office
• Police Judiciary Council
• Resilience Center
• Internal Audit Office
• Esaad Card Center
• Governance and Compliance

• Protocol Department
• Institutional Development Office
• General Department of Community Happiness
• General Department of Logistic Support

• Institutional Development Office
• General Department of Airports Security
• Ports Police Station
• Dubai Police Air Wing

• Hemaya Schools Office
• Institutional Development Office
• Dubai Police Academy
• General Department of Training

• Institutional Development Office
• General Department of Excellence and Pioneering
• General Department of Human Rights in Dubai Police
• Future Foresight And Decision Support Center

• Institutional Development Office
• General Department of Traffic
• General Department of Operations
• General Department of Organization Protective Security and Emergency
• General Department of Transport and Rescue

• Dubai Police Health Center
• Institutional Development Office
• Center for Quality of life
• Financial Control Department
• General Department of Administrative Affairs
• General Department of Human Resources
• General Department of Artificial Intelligence
• General Department of Finance

• Institutional Development Office
• Oyoon Center
• General Department of Forensic Science and Criminology
• General Department of Anti-Narcotics
• General Department of Punitive and Correctional Establishments
• General Department of Criminal Investigations (CID)
  • Institutional Development Office (Police Stations)
    • Bur Dubai Police station
    • Al Muraghabat Police Station
    • Nad Al Sheba Police Station
    • Al Rifaa Police Station
    • Jebel Ali Police Station
    • Hata Police Station
    • Al Qusais Police Station
    • Al Rashidyia Police Station
    • Al Barsha Police Station
    • Naif Police Station
    • Al Khawaneej Police Station
    • Dubai Mounted Police
    • Criminal Information Department

This service allows customers to report cases of different offenses (such as: breach of trust, insulting, insult via mobile, threat, hassle, assault) and people whom benefit from this service are people who are affected by crime.

This Self-Service allows the public to record a complaint regarding cybercrimes, whether for their persons or for their properties. This service is specific to crimes happened within the geographical scope of Dubai city and people who benefit from this service are people who are affected by ecrimes.[20][21]

This Service allows customers to submit a communication or complaint to the Tourist Police Department , using Dubai Police Website, in person, using email, or calling toll-free telephone number (901). They may also follow up on the complaint and to resolve it by providing advice and to respond to security queries.[22][23]

This service allows the public to inquire about their criminal cases in financial cases registered in Dubai Police Stations only, in addition to travel ban.[25]

This service allows the public to inquire and pay traffic fines[27] registered under their vehicle or driving license and people who benefit from this service are individuals and organizations.

This service enables customers to obtain a lost item certificate[29] in relevance to documents, official and non-official certificates, lost vehicle plate numbers, money, goods, and other similar items that are of importance to the customers.

This service enables community members to obtain a certificate from the police proving their good conduct[31] in the United Arab Emirates- from a security and criminal point of view, in order to present it to official authorities that request this type of certificate; for work, study, immigration, obtaining a license, or any such matters.

This service allows villa residents to utilize patrols[33] available in neighborhoods, to monitor their homes while they are outside the country.

"On the go" service was introduced in 2015 by Dubai Police General Command in association with the ENOC Group with the goal of swiftly reporting minor traffic incidents. With more than 250 trained workers working in 22 gas stations throughout Dubai, the service is offered.

The service will assist city drivers in filing straightforward accident reports in the event of collisions, and more recently it has expanded the provision of services for filing unidentified accident reports.

Ghiath Smart Patrol

Supercars used for traffic enforcement by the Dubai Police Force

The Dubai Police Force operates a variety of performance cars, luxury cars, supercars, and even concept cars for policing. The rarity and cost of the vehicles, as well as their unusual role in policing, tend to attract the interest of foreigners. However, the belief that they are standard patrol cars or used in pursuits is false: the exotic cars are only used for traffic enforcement in tourist areas, and policing in the rest of the city, including responses to emergencies and pursuits, is conducted by regular patrol units in cheaper patrol cars.[36][37][38][39][40][41]

The Dubai Police Force's exotic vehicles include:

• Aston Martin One-77
• Aston Martin Vantage
• Lykan HyperSport
• Audi R8
• Bentley Continental GT
• Bentley Bentayga
• BMW i3
• BMW i8
• BMW M6 Gran Coupé
• Bugatti Veyron
• Carbon Motors E7
• Cadillac CT5[42]
• Chevrolet Camaro SS
• Chevrolet Corvette
• Dodge Viper
• Ferrari FF
• Ford Mustang GT by Roush Racing
• Genesis GV80
• Hongqi E-HS9[43]
• Jaguar F-Type
• Hummer H3
• Lamborghini Aventador LP 700-4
• Lamborghini Urus
• Lexus GS
• Lexus RC F
• Maserati GranTurismo
• McLaren 570S
• McLaren 650S
• McLaren MP4-12C
• Mercedes-AMG GT R
• Mercedes-AMG GT 63 S
• Mercedes-Benz G63 AMG by Brabus
• Mercedes-Benz SL63 AMG
• Mercedes-Benz SLS AMG
• Mitsubishi Pajero GLS[44]
• Nissan GT-R
• Porsche 918
• Porsche Panamera Turbo S
• Rolls-Royce Wraith
• Toyota Land Cruiser
• Toyota GR Supra

• Yamaha R1
• Yamaha R6[45]
• Hoversurf Scorpion 3 hoverbike[46]

Lieutenant-General His Highness Sheikh Saif bin Zayed, deputy Prime Minister and Minister of Interior has awarded the Community Service Medal for the Dubai Police Cycling Team, after achieving first place at the level of teams and individuals.

The team had achieved a number of advanced positions for the men's and women's categories in the second 50-year Emirati amateur race - men, and the 50-year elite race - women, as part of the sixth edition of the Salam Championship.[50]

At Abu Dhabi Sports Council's Al Wathba cycling race the team dominated various categories in the race that took place on 23 October 2020.[51]

The Team dominated the first three spots in the race in the armatures category for female residents, the race that was for 50 kilometers and organized in Umm Al Quwain in April 2021.[52]

In a race which was organized by Dubai Sports Council Dubai Police cyclists earned the top spots in the race after Yaser Al Baloushi wons the first and Omar Darwish won the second.[53]

In February 2021 Dubai Police Women Cycling team dominated the Daman Cycling Challenge after winning the top 8 spots in the race.[54]

The stations are located in new areas and property developments. The stations allow customers skip queues and complete transactions digitally, and with no human contact. The force aims to increase its use of artificial intelligence and reduce police stations visits by 80 percent.[56]

In September 2023, the Dubai Police Force partnered with the Serbian government to introduce a Smart Police Station in Serbia.[57]

There are 22 SPS stations and they operate 24 hours a day and operate daily, including on weekends and holidays. The stations provide services in six languages,[58] and they provide services in the following categories:

• Criminal Services: Customers are able to register for a request for victim support, reporting a bounce cheque, filing a labor complaint, getting aid from the police eye, filing criminal complaints, request for home security, inquire about police reports and report human trafficking.
• Traffic Services: The SPS offers the services of reissuing a traffic accident report, applying for a traffic status certificate, applying for changing a vehicle color and to pay fines online.
• Certificates and Permits: The customers can apply for lost item certificates, good conduct certificates, corpse entry permits, night work permits, road closure permits, clearance certificates and To Whom It May Concern certificates.
• Community Services: For the community, the SPS allows customers to apply for tourist security services, events security requests, request for leaders at your service, job vacancies, heart patient services, delivery of found items and the search for lost items.[59]

Al Khawaneej Police Station

There are currently many smart police stations located all around Dubai:

• City Walk SPS[60][61]
• La Mer SPS[62]
• Dubai Design District SPS[63]
• Al Seef SPS
• Palm Jumeirah SPS[64][65]
• Arabian Ranches SPS Walk-in[66]
• Al Barsha Police Station
• Jebel Ali Police Station
• Al Muraqqabat Police Station[67]
• Dubai Silicon Oasis SPS Walk-in[68][69]
• DAFZA SPS[70]
• HQ Reception
• Hatta Suburban Point
• AL Eyas Suburban Point
• Al Lesaily Suburban Point
• Expo SPS[71]
• Al Khawaneej Police Station[72]

In 2018, the Dubai Police established the Hemaya Schools to provide education for the children of police personnel and civilians, incorporating disability-friendly provisions.[79][80] In the same year, the inaugural school in Al Karama with a capacity for 1,400 primary and preparatory students, was opened for enrolment.[79] Dubai Police staff are permitted to register up to two children without incurring tuition charges.[79][80] The school's operations are under the administration of both the Knowledge and Human Development Authority and the Ministry of Education in Dubai.[79][81]

Dubai Police developed the Dubai Police Volunteering Platform as a community outreach program to encourage safety, security, and social well-being. The platform gives people and organizations the chance to contribute their time, talents, and resources in support of the goal of the Dubai Police, which is to improve public safety and security.[82]

Volunteers can take part in a variety of activities through the Dubai Police Volunteering Platform, including:

• Offering assistance during significant events and emergencies

• Participating in crime prevention initiatives.

• Assisting with community outreach and awareness campaigns.

• Providing translation services for locals and visitors who don't speak Arabic.

The projects and activities that volunteers want to participate in the community can also be suggested by them.

Individuals and organizations have to register on the platform's website, go through the requisite training, and pass background checks before they can join in the Dubai Police Volunteering Platform.

Volunteers participation during the COVID-19 Pandemic[83][84][85]

By enlisting volunteers to assist Dubai Police in managing the crisis and safeguarding public safety, the Dubai Police Volunteering Platform played a significant role throughout the COVID-19 pandemic. Here are some instances of contributions made by volunteers:

1. Assisting frontline personnel: Dubai Police volunteers have assisted frontline personnel by distributing PPE and sanitizing public spaces.

2. Assisting with public education efforts: Volunteers have assisted with public education initiatives to inform people of the significance of adhering to COVID-19 norms and principles.

3. implementing COVID-19 rules: Dubai Police has received help from volunteers in implementing COVID-19 rules, which include social distance and wearing masks in public.

4. Performing translations to public: To ensure that everyone has access to crucial information about COVID-19: volunteers with language abilities have assisted to provide translation services for residents and tourists who do not speak Arabic.

5. Supporting vulnerable groups: Volunteers have delivered necessities and offered assistance with everyday tasks to vulnerable groups like the elderly and the people of determination.

In general, the Dubai Police Volunteering Platform has played a key role in enlisting the community's aid in supporting Dubai Police's activities throughout the COVID-19 pandemic. Together, volunteers and law enforcement officials have contributed to protecting the safety of the general public and the health of both residents and visitors in Dubai.

'Efaad' is a platform that aids in disseminating students' knowledge from different nations across the globe, including experiences and talents useful to the scholarship system.[86]

It offers four types of services; services for: Dubai Police Councils, university students, Dubai Police Scholars, employees of Dubai Police.

Since it was formally introduced in 2017 by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, "Efaad," Dubai Police platform for students, has won 12 accolades. The "Efaad" platform has achieved success in gaining recognition on a local, regional, and global level for its interactive smartness educational platform, which draws students from both inside and outside Dubai Police.

As of 2021, the platform has been successful in drawing thousands of learners and education lovers since its beginning. 11,512 college students have signed up for the platform, 31,703 people have used its services, and 181,994 people have browsed the website. In the meantime, Dubai Police has fully financed 1,146 graduates to finish their education.

The "Esaad" Card was introduced on March 13, 2017, as a distinctive humanitarian community quality effort, covering all sectors that cover the essential and desirable aspects of cardholders' life.[87] It is unique in its services and distinctive in its discounts. As a result, the program helps families save money while also benefiting housing, food catering, restaurants, amusement parks, hotels, travel, shopping centers, and everything else that relates to their needs.

ESAAD Card was introduced as a unique instrument to improve employee happiness and put a smile on their faces. By giving Dubai Police personnel the finest deals and discounts, it seeks to enhance their quality of life and demonstrate its appreciation.

The Positive Spirit promotes youth participation in sports as a useful social tool for making the most of free time and instills a culture of sports. Through a variety of cultural, community, and volunteer activities, it boosts the happiness and good vibes of society's citizens.[88]

Along with embracing tolerance and rejecting hatred, Positive Spirit also seeks to coexist in harmony with one another. The Positive Spirit promotes youth participation in sports as a useful social tool for making the most of free time and instills a culture of sports. Through a variety of cultural, community, and volunteer activities, it boosts the happiness and good vibes of members of the community.

As of 2021, a total of 26 community-based programs, 15 seminars and talks, 30 community-based sporting activities, and 7 community-based cultural competitions were organized by Positive Spirit Initiative in the previous year. The Initiative held events and activities in which more than 41,796 people took part and gained a lot, recording a 96% satisfaction score.[89]

As one of its community policing initiatives, the Dubai Police has introduced the "Policeman in Your Neighborhood" platform, in which a Dubai Police officer serves as a point of contact between locals and visitors to Dubai and the General Command of the Dubai Police to keep an eye on and address issues in residential areas.[90]

The program uses a prevention approach that tackles problems head-on, enhances services, reports on infrastructure to relevant authorities as appropriate, and plans events, after-school activities, and workshops to increase youth awareness.

By creating a strong communication channel to collect complaints and settle disagreements amicably, the initiative's staff had effectively contributed to raising security awareness among Dubai residents and citizens and developing a healthy community relationship.

More than 800 members of the public and members of the Dubai Police have volunteered for the project. The volunteers were selected based on their abilities in language, communication, problem-solving, and collaboration because they will be working directly with their neighbors.[91]