Healthcare in the United Kingdom

Patients can choose to 'go private', meaning they can choose to pay for private hospital medicine, either out of pocket or through private insurance plans.[23] However, individual private healthcare and health insurance remains a niche, unregulated market in the UK. Most regions do not have sufficiently developed private healthcare infrastructure to provide full patient care. The full range of private medical services is available only in limited locations (i.e., London). Even when services exist for those who can pay or are insured, the cover of private medical insurance in the UK is often limited to planned procedures. As a result, many insured patients will still go to an NHS General Practitioner, obtain NHS prescriptions, and use an NHS emergency department.[23] On the other hand, many private healthcare providers, especially in England, will contract with NHS facilities in their locale to provide treatment for patients, particularly in mental health and planned surgery, and conversely, some private treatments are offered for NHS patients.

Primary care, paid for by the NHS, is almost entirely provided by private contractors – general practitioners, community pharmacists, dentists and opticians – who may provide commercial services in addition to NHS services.[24]

Each NHS system has developed ways of offering access to non-emergency medical advice. People in England[29] and Scotland can access these services by dialling the free-to-call 111 number. Scotland's service is run by NHS24.[30] The telephone number for NHS Direct Wales/Galw Iechyd Cymru[31] was 0845 4647, but the 111 service was rolled out across all areas in 2022.[32]

In England and Wales, the National Institute for Health and Clinical Excellence (NICE) sets guidelines for medical practitioners as to how various conditions should be treated and whether or not a particular treatment should be funded. These guidelines are established by panels of medical experts who specialise in the area being reviewed.

In Scotland, the Scottish Medicines Consortium advises NHS Boards there about all newly licensed medicines and formulations of existing medicines as well as the use of antimicrobiotics but does not assess vaccines, branded generics, non-prescription-only medicines (POMs), blood products and substitutes or diagnostic drugs. Some new drugs are available for prescription more quickly than in the rest of the United Kingdom. At times this has led to complaints.[33]

The National Audit Office reports annually on the summarised consolidated accounts of the NHS, and Audit Scotland performs the same function for NHS Scotland.[34]

Since January 2007, the NHS have been able to claim back the cost of treatment, and for ambulance services, for those who have been paid personal injury compensation.[35]

Parking charges at hospitals have been abolished in Scotland,[36][37] and have also been abolished in Wales.[38] From April 2020, those with greatest need—disabled people, frequent outpatient attenders, parents of sick children staying overnight and staff working night shifts—have had access to free parking in England.[39][40] Parking charges at hospitals in Northern Ireland will be abolished in 2024, when an Act passed by the Northern Ireland Assembly in 2022 prohibiting them takes effect.[41][42]

In a sample of 13 developed countries, the UK was 9th in its population-weighted usage of medication in 14 classes in both 2009 and 2013. The drugs studied were selected on the basis that the conditions treated had high incidence, prevalence and/or mortality, caused significant long-term morbidity and incurred high levels of expenditure and significant developments in prevention or treatment had been made in the last 10 years. The study noted considerable difficulties in cross border comparison of medication use.[43]

The right to NHS prescriptions is based on residence, not nationality. Northern Ireland, Scotland and Wales no longer charge for prescriptions. In England, a fixed prescription charge is payable for up to a three-month supply of each item (£9.35 as of April 2022), regardless of actual cost.[44] There are many exemptions from the charge, including patients under 16 years old (18 if still in full-time education), over 60, with certain medical conditions, on low incomes or in receipt of certain benefits.[44]

Permanent residents in England who are liable to pay prescription charges can purchase a Prescription Prepayment Certificate (PPC) covering all prescriptions in a specified period; a three-month PPC costs about three times the price of a single prescription, and a 12-month PPC a little less than twelve times the individual price. No charges are made anywhere in the UK for prescriptions administered at a hospital, by a doctor or at an NHS walk-in centre.[44]

From the birth of the NHS in 1948, private medicine has continued to exist, paid for partly by private insurance. Provision of private healthcare acquired by means of private health insurance, funded as part of an employer funded healthcare scheme or paid directly by the customer, though provision can be restricted for those with conditions such as AIDS/HIV.[45] In recent years, despite some evidence that a large proportion of the public oppose such involvement,[46] the private sector has been used to increase NHS capacity. In addition, there is some relatively minor sector crossover between public and private provision with it possible for some NHS patients to be treated in private healthcare facilities[47] and some NHS facilities let out to the private sector for privately funded treatments or for pre- and post-operative care.[48] However, since private hospitals tend to manage only routine operations and lack a level 3 critical care unit (or intensive therapy unit), unexpected emergencies may lead to the patient being transferred to an NHS hospital.[49]

When the Blair government expanded the role of the private sector slightly within the NHS in England,[50][51] the Scottish government reduced the role of the private sector within public healthcare in Scotland[52] and planned legislation to prevent the possibility of private companies running GP practices in future.[53] Later, however in an attempt to comply with the Scottish Treatment Time Guarantee, a 12-week target for inpatient or day-case patients waiting for treatment, NHS Lothian spent £11.3 million on private hospital treatment for NHS patients in 2013–14.[54]

In January 2010 the Nuffield Trust published a comparative study of NHS performance in England and the devolved administrations since devolution, concluding that while Scotland, Wales and Northern Ireland have had higher levels of funding per capita than England, with the latter having fewer doctors, nurses and managers per head of population, the English NHS is making better use of the resources by delivering relatively higher levels of activity, crude productivity of its staff, and lower waiting times.[55] However, the Nuffield Trust quickly issued a clarifying statement in which they admitted that the figures they used to make comparisons between Scotland and the rest of the United Kingdom were inaccurate due to the figure for medical staff in Scotland being overestimated by 27 per cent.[56]

Using revised figures for medical staffing, Scotland's ranking relative to the other devolved nations on crude productivity for medical staff changes, but there is no change relative to England.[57] The Nuffield Trust study was comprehensively criticised by the BMA which concluded "whilst the paper raises issues which are genuinely worth debating in the context of devolution, these issues do not tell the full story, nor are they unambiguously to the disadvantage of the devolved countries. The emphasis on policies which have been prioritised in England such as maximum waiting times will tend to reflect badly on countries which have prioritised spending increases in other areas including non-health ones."[58]

In April 2014 the Nuffield Trust produced a further comparative report "The four health systems of the UK: How do they compare?" which concluded that despite the widely publicised policy differences there was little sign that any one country was moving ahead of the others consistently across the available indicators of performance. It also complained that there was an increasingly limited set of comparable data on the four health systems of the UK which made comparison difficult.

In February 2016 the Organisation for Economic Co-operation and Development published a review which concluded that performance of the NHS in Wales was little different from that in the rest of the UK. They described performance across the UK as "fairly mediocre" saying that great policies were not being translated into great practices. They suggested that GPs should be more involved in health boards and that resources should be shifted out of hospitals.[59]