This article was co-authored by wikiHow staff writer, Darlene Antonelli, MA. Darlene Antonelli is a Technology Writer and Editor for wikiHow. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities.
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See something or someone on eBay that is against the site's selling policy? This wikiHow will show you how to report someone or an item on eBay.
Steps
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1Go to https://resolutioncenter.ebay.com/ in a web browser. You can access eBay's resolution center with a computer, phone, or tablet.
- You should only report an item/seller when it infringes on someone else's copyright or if it's prohibited for sale on eBay.[1]
- If you are reporting a seller for fraudulent activity, you can check out How to Report Fraud on eBay to learn more.
- Log in if prompted.
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2Select a reason for reporting. You can choose from the headers, "I bought an item" and "I sold an item."
- You can also click My problem is not listed here'" if you don't see your reason for reporting in the list.
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3Click Continue. You'll see this below the reasons listed.
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4Log in if prompted. If you're already logged in, you won't be directed to this page.
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5Select the transaction you're having an issue with. You'll be shown all your recent orders so you can pick the one that caused you an issue.
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6Click More Options next to the item's listing. You'll find this on the right side of the page in the listing.
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7Click Report. You'll find this with the option to leave positive or negative feedback.
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8Complete the report and click Send. You'll need to give a reason for reporting the item and explain if the resolution center helped.[2]
- You can report an item if it's prohibited or a seller if they violated an eBay policy.[3] .
- If you want to report a buyer, go to https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084 and press Report a buyer. You can report a buyer if the buyer is demanding something that wasn't offered in the listing, you believe the buyer is making a false claim, the buyer asks you to move the sale off-site, the buyer is misusing the eBay Money Back Guarantee, or they are messaging you to the point of harassment without the intent to purchase anything.[4]
References
- ↑ https://www.ebay.com/help/policies/member-behavior-policies/report-item-listing?id=4739
- ↑ https://www.ebay.com/help/policies/member-behavior-policies/report-item-listing?id=4739
- ↑ https://www.ebay.com/help/buying/resolving-issues-sellers/reporting-item-issue-seller?id=4022
- ↑ https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
About This Article
1. Go to https://resolutioncenter.ebay.com/ in a web browser.
2. Select a reason for reporting.
3. Click Continue.
4. Log in if prompted.
5. Select the transaction you're having an issue with.
6. Click More Options.
7. Click Report.
8. Complete the report and click Send.
