FamilyMart

A FamilyMart store in Beijing, China

FamilyMart opened its first store in Shanghai, China in 2004. Since then, the chain has expanded to Guangzhou, Suzhou and Hangzhou. Other stores are in Shenzhen, Guangzhou, Chengdu, Wuxi, Beijing and Dongguan. By December 2020, there are over 2,967 FamilyMart stores in mainland China.[17]

A FamilyMart store in Nu Sentral (KL Sentral), Kuala Lumpur

A FamilyMart Mini vending machine in Shell Jalan Tun Razak, Kuala Lumpur

FamilyMart opened its first store in Malaysia at Wisma Lim Foo Yong in Bukit Bintang, Kuala Lumpur on November 11, 2016. It has become popular because it is the first convenience store selling soft serve ice cream and fresh snacks.[18]

FamilyMart Malaysia are owned by Maxincome Resources Sdn Bhd which is one of QL Resources Bhd subsidiary. They had a 20-year agreement with FamilyMart Co Ltd.[19]

All of FamilyMart Malaysia's food service and ready-to-eat selections are made with halal ingredients only. The service is currently in the midst of the halal application process with JAKIM. The products available in FamilyMart that are Halal certified will carry the Halal logo on its packaging. For products that are imported from Japan, Korea or Taiwan, the product ingredients will be vetted to ensure that no haram ingredients such as pork, lard or alcoholic substance were used. Customers will be able to read the ingredients information on the food or drinks packaging before purchase to ensure hassle-free consuming.[20] In April 2019, FamilyMart Malaysia was one of the F&B outlets that was chosen by PLUS Malaysia Berhad, the largest expressway in Malaysia to set up their stores in one of the R&R areas.[21]

As of 6 May 2021, there are 242 stores nationwide,[22] marking the 200th store milestone on the first store in Penang[23] after its 100th store in Melaka.[24] By 2022, they planned to open 300 stores nationwide.[25]

FamilyMart was launched in the Philippines on April 7, 2013[26] under the ownership of Ayala Corporation, Rustan's Group and Itochu.[27][28][29] Philippine FamilyMart CVS Inc. is the official Philippine franchisee of FamilyMart. Its first Philippine branch, opened on April 22, 2013, is located at the Glorietta 3 mall in Makati. In 2017, Phoenix Petroleum Philippines, Inc., a unit of the Davao-based conglomerate Udenna Corporation, acquired the franchise from the triumvirate; it was completed in 2018.[30][31] There are now more than 65 stores in the Philippines, including those built at select Phoenix Petroleum stations.

On November 21, 2019, FamilyMart opened its largest outlet in the world, with an area of 390 square meters (4,200 sq ft), at Udenna Tower in Bonifacio Global City, Taguig.[32][33]

In 1988, FamilyMart began opening stores in Taiwan.[34]

A Taiwan FamilyMart is on the right, while another convenience store is right across the street.

In May 2012, there were around 9,255 convenience stores in Taiwan, which was equivalent to one store per 2,500 people. This is the highest number per capita in the world, and the number is still rising. 7-Eleven is the most popular convenience store in Taiwan, while FamilyMart is the second.

FamilyMart sued to end its partnership with Ting Hsin in 2019, which would end a 15-year joint venture.[35][36] Ting Hsin International Group was the top seller of instant noodles in the world in 2017, with a 15% share of the market.[37]

As of January 2018, FamilyMart has a total of 3,165 stores in Taiwan and accepts the highest number of bill payments among convenience stores in Taiwan, with over 100 million bills paid per year.[38]

As of October 2021, there was more than 3,600 FamilyMart stores located in Taiwan.[34]

FamilyMart opened its first store in 1993 and grew to over 1,000 locations within the next decades. In May 2020, FamilyMart transferred their 49% stake of the Thai joint venture to partner Central Group. Despite FamilyMart's effective exit from the venture, they maintained licensing rights and store locations retained the company's name.[39] Their franchise agreement with Central ended in 2023, and FamilyMart exited Thailand as its roughly 200 remaining stores in the country were to be converted to Central's Tops Daily brand.[40]

FamilyMart opened its first store in Vietnam in 2009, starting in Ho Chi Minh City.[41] Initially the stores were operated in a joint venture with Vietnamese distributor Phu Thai Group, after 2013, both companies went their own way, and Phu Thai Group took over a number of FamilyMart stores and started operating them under its own brand B's Mart. As of 2017, FamilyMart operated 130 stores in Ho Chi Minh City.[42]

FamilyMart in Kaesong, North Korea

At the end of May 2012, the number of operating FamilyMart stores had reached 7,271. In June 2012, FamilyMart of South Korea, which was being run by FamilyMart Corporation and BGF Retail, was renamed and converted to 'CU' under ownership of BGF Retail after an order coming from BGF Retail that required FamilyMart to leave the South Korean market, and to cease operations there.[43] At the end of March 2014, FamilyMart withdrew from the South Korean market completely. The stores are now called CU. The motto is "Convenience for you".

In addition, South Korean franchisees had operated a number of stores at Kaesong Industrial Region and Mount Kumgang Tourist Region in North Korea for South Korean visitors and workers; all the stores are now closed.

Beginning in July 2005, FamilyMart began building and opening several stores in Los Angeles, California, the first of 250 planned for the United States by 2009. The North American brand name is "Famima!!".

In November 2010, FamilyMart announced it would freeze the number of locations in the United States to 10 stores due to the difficult economic environment.

In October 2015, FamilyMart closed all eight of its Famima!! convenience stores in the United States and liquidated Famima Corp. USA, withdrawing from the United States. [44][45]

Seventeen convenience store owners of FamilyMart stores formed a union and requested collective bargaining with the company. They were refused and sued. In April 2015 the Central Labor Commission of Japan found that FamilyMart had violated the Trade Union Law by refusing to negotiate with the union. The franchise owners were recognized as employees under the trade union law, and the company was ordered to pledge to the union that it would not repeat the offence.[48][49]

In August 2019, footage emerged of as many as six rats scurrying through a FamilyMart store in Shibuya, near sushi displays and down aisles. FamilyMart responded by shutting the store, in order to investigate the cause of the problem, and apologised if the "unsanitary" footage had made customers feel "uneasy".[50]