How to Ask a New Question on Microsoft Answers

Last Updated: March 28, 2019 Tested

The Microsoft Answers (Microsoft Community) online forums are official Microsoft forums that provide free tech support for Microsoft products. Both Microsoft specialists and knowledgeable volunteers assist askers with their questions and tech problems.^{[1]
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Research source} It's easy, quick, and free to post your question.

Steps

1
Visit the Microsoft Community website. Go to answers.microsoft.com in a web browser.
2
Click "Ask a Question" towards the top-right of the page. It'll be on the blue navigation bar.
- Consider searching the database of Microsoft Answers to see if the question has already been asked. Use the search bar to do so. If it's already been answered, it saves both your and the assistant's time.
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3
Set up or log into your account at Microsoft Answers, to ask them your question,
- If you have a Hotmail account already, you already have a Microsoft Account, and thereby you can use the Microsoft Answers service. You can use this to sign into the Microsoft Answers service.
- If not, consider signing up for an account. You don't even need to sign up for a Hotmail account, you can use your regular email address in place of a new Hotmail account, if you wish.
4
Click the "Participate" button from the homepage, and then click the "Ask a question" link/button.
5
Type a short summary of what the post/question is going to be about under the Post your question to the community title line. This summary will become your "question" portion.
6
Type in a detailed description of your question or problem under the "Details" area. Include as much information as possible. Make sure to let them know if something else has changed within your computer (such as a change in your Internet Service Provider's settings infrastructure or some other thing that might be significant to the problem).
7
Categorize the question. Use the drop down box to select your category and subcategory, if it requires a subcategory be set.
8
Choose the most appropriate category under "Topic" based on your details you provided. If you'll be posting a question, click "Post a question", but if you are going for the discussion route, click the "Post a discussion" checkbox.
9
Click the Submit button.