How to Cancel Aptive Pest Control

Co-authored by Elmer Bensinger and Hannah Madden

Last Updated: November 3, 2021 References

If you have a contract with Aptive Pest Control that you want to get out of, it can feel like you have to jump through hoops to get anyone to help you. Many customers report that it’s hard to get a hold of a customer service representative or even figure out where to call in the first place. Don't worry—in this article, we have compiled all of the different ways you can contact Aptive Pest Control to cancel your contract, plus included some tips on how to escalate the situation if the regular channels aren't working.

Method 1

Method 1 of 2:

Contacting Customer Service

1
Call customer service at 1-844-573-7111. This is probably the easiest way to contact Aptive, and you can hopefully talk to someone right away. However, keep in mind that customers have reported wait times of up to an hour just to talk to a real person, so you may be on hold for quite a while. ^{[1]
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- You might also have to call back multiple times. Customers have reported that Aptive representatives don’t work very quickly when it comes to cancelling accounts.
2
Call the location closest to you. You’ll probably be able to get in touch with a real person much faster if you call an Aptive location in your city. If you’ve already had contact with an Aptive employee, you can call them directly. Otherwise, look up your zip code on the Aptive website to figure out which location is nearest to you.^{[2]
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- For a list of Aptive locations by city, visit https://www.goaptive.com/locations.
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3
Chat with a representative online. Aptive’s chat feature offers 24/7 service that can help you cancel your account. On the home page, navigate down to the bottom right and click on the green circle. This will open up a chat box, and you can type your query into it for assistance.^{[3]
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- You’ll first be talking to a computer, not a real human, so use simple phrases, like, “Cancel my account.”
4
Send an email to customersupport@goaptive.com. If you can’t get ahold of someone to talk to, an email is your next best bet. For all customer service related issues, Aptive points their customers toward their customer support email address. Give your account information, your name, and tell them that you’d like to cancel your account.^{[4]
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- Aptive doesn’t specify how often they reply to their emails, so it might take a while to hear back. In the meantime, keep reaching out through other channels, and email them again if you’re not getting a reply.

Method 2

Method 2 of 2:

Escalating the Situation

1
Call Aptive’s legal office at 801-852-5239. In the Terms and Conditions page on Aptive’s website, they list a phone number for their legal team. You can reach out with complaints about getting ahold of customer service and tell them about the trouble you’ve had cancelling your contract. They may be able to direct you to someone who can cancel your account.^{[5]
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- Only call this number after you’ve already tried calling the regular customer service line.
2
Send a letter to their corporate office. If you’re having trouble canceling your account, you can contact Aptive’s corporate office in Utah. Send them a letter with your account information and explain that you’ve tried canceling your contract to no avail. Address your letter to:^{[6]
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- Aptive Environmental
  5132 North 300 West Suite 150
  Provo, Utah 84604
3
Submit a complaint with the Better Business Bureau. If nothing else works, you can sign on to the Better Business Bureau’s website and list your complaint. From there, a BBB representative will contact you to help resolve the situation.^{[7]
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Better Business Bureau
Nonprofit organization dedicated to promoting marketplace trustworthiness by educating consumers and reviewing businesses
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- To file a complaint about Aptive, visit https://www.bbb.org/us/ut/sandy/profile/pest-control/aptive-environmental-llc-1166-90014084/complaints.

Warnings

Cancelling a contract with Aptive Pest Control comes with a cancellation fee, although their website does not specify how much it costs.^{[8]
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