How to Replace a Lost Identification Card in Arizona

Last Updated: January 31, 2023 References

If you lose your Arizona identification card, don't worry. You can easily replace it online. Keep in mind that you can't have a driver's license and Arizona identification card at the same time — if you have a driver's license, you'll need to surrender it. To replace your lost ID card, visit the appropriate website and pay the $12 fee, or have the fee waived if you're 65 years or older. You should also take steps to protect yourself from identity theft by reporting the loss to the police and putting a credit freeze in place.

Part 1

Part 1 of 2:

Ordering a New Card

1
Gather required information. To request a new card, you'll need your current card number. If you don't have it written down, you should gather the following information instead:^{[1]
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- your Social Security Number
- your current address on file
- your eye color
2
Request a new card online. Order your replacement at https://servicearizona.com/duplicateLicense. Click on “Begin Replacement Identification Card/Voluntary Travel Identification Card.” You'll need to provide personal identification and other details, such as how you lost the card.
- You can only request a new card online if you have a photo on file with the Arizona motor vehicle division (MVD).
- You can request a replacement card online 24 hours a day. However, the system is down from 11:50 pm to 12:10 am every day, and from midnight to 2:00 am on Sunday.
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3
Pay your fee. Pay your $12 replacement fee using a debit card or credit card. The website accepts Visa, MasterCard, American Express, and Discover.^{[2]
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- Your card will be mailed to the address on file. However, you can also request an express delivery. The express delivery fee is $16.95.^{[3]
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4
Request your new card over the phone instead. You can request a new card and pay over the phone.^{[4]
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Research source} The office is open between 8:00 am and 5:00 pm weekdays. The number you call will depend on where you live:
- Phoenix: 602-255-0072
- Tucson: 520-629-9808
- Elsewhere in Arizona: 800-251-5866
5
Get a replacement card in person. You also have the option of requesting a new identification card by stopping into your nearest Motor Vehicle Division (MVD) office or third-party vendor. You should replace your card in person if you want to update your photo, change your name, or remove your Social Security Number.^{[5]
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Research source} Otherwise, request a new card online.
- Find the nearest office or vendor at https://www.azdot.gov/mvd/hours-and-locations.
- You'll need to bring identification documents. For example, you will need two forms of personal identification, one of which must have a photo. You can use your passport as a primary document and your Social Security card as a secondary document.^{[6]
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Part 2

Part 2 of 2:

Protecting Yourself from Identity Theft

1
Call your local police department. Report the loss or theft of your identification card as soon as possible.^{[7]
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Research source} If you think someone stole your identification card, then provide details to the police.
2
Put a fraud alert in place. After finding your identification card, someone might try to steal your Social Security Number. With this information, they can open new credit accounts. Protect yourself by putting a fraud alert in place. Contact one of the three credit reporting agencies (CRAs) to request the alert. You only need to contact one.
- Call Experian at 1-888-397-3742. You can add a fraud alert online at https://www.experian.com/fraud/center.html.
- Call Equifax at 1-888-766-0008. You can also request an alert at https://www.alerts.equifax.com/AutoFraud_Online/jsp/fraudAlert.jsp.
- Call TransUnion at 1-800-680-7289. Request an alert online at https://www.transunion.com/fraud-victim-resource/place-fraud-alert.
3
Report any lost credit cards. You might have lost your purse or wallet. If so, you should report as lost every credit and debit card that you had on you. Tell them when you lost the cards. Don't delay.^{[8]
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Research source} The numbers for the four major credit card companies are:
- American Express: 1-800-528-4800
- Discover: 1-800-347-2683
- MasterCard: 1-800-627-8372
- Visa: 1-800-847-2911
4
Request a free credit report. You are entitled to a free credit report each year from each of the three national credit reporting agencies. Call 1-877-322-8228 and provide your name, address, date of birth, and Social Security Number. Don't order your reports directly from the CRAs.^{[9]
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Federal Trade Commission
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- You can also request reports online at http://www.annualcreditreport.com. You'll receive an electronic copy of your reports.
5
Check your credit report for new accounts. Make sure no one has opened new credit accounts in your name. Look for new credit card accounts and revolving loans, such as car loans. If you see an account, you should dispute it by contacting the CRA that has the account information listed.
- The CRA should investigate and contact the entity that reported the information on your credit report.
- The CRA has 30 days to investigate and remove the inaccurate information.^{[10]
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6
Consider a credit monitoring service. A monitoring service can provide continuous monitoring of your credit, looking for fraud. If you're interested, thoroughly research services on the market. They vary by quality and cost.
- Typically, these services can't find fraud that doesn't show up on your credit report. For example, you won't know if someone used your identity to apply for a job.
- Credit monitoring services also don't do anything other than notify you of suspicious activity.^{[11]
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  Research source} However, it makes sense to use a monitoring service if you're too busy to monitor your own credit.

Expert Q&A

Question

I'm a former inmate and I need a new identification card. What do I do?

Lahaina Araneta, JD
Attorney at Law
Lahaina Araneta, Esq. is an Immigration Attorney for Orange County, California with over 6 years of experience. She received her JD from Loyola Law School in 2012. In law school, she participated in the immigrant justice practicum and served as a volunteer with several nonprofit agencies.

Lahaina Araneta, JD

Attorney at Law

Expert Answer

You would follow the procedures above. The process is no different for those who were previously incarcerated.