How to Contact Experian

Co-authored by Tami Claytor and Eric McClure

Last Updated: February 19, 2023 References

While contacting a company is usually a straightforward process, reaching Experian can actually be kind of tricky. None of the numbers they list on the main website lead to one-on-one assistance, although they can be quite helpful if you’re simply looking for some general information. To get personal help, you can call Experian’s corporate office and then wait for the automated menu to redirect you. You can also reach out to Experian through email or social media. Keep in mind that you cannot receive your credit scores by contacting Experian directly. All requests for a credit score update must be made through their website or in the mail.

Method 1

Method 1 of 3:

Calling Experian to Talk to a Person

1
Dial 1-714-830-7000 to call the Experian corporate office. Experian doesn’t technically have a customer support department, and the number listed on their website for customer service is simply an automated system for victim assistance. If you want to speak with a person, you can get personal assistance by dialing the Experian corporate office and getting redirected after their automated system can’t find your information.^{[1]
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- The automated system will fail to find your information even when you enter it correctly, so don’t hang up or get frustrated if the menu prompts fail to identify you.
- This number will help you reach someone to assist you with your questions or concerns, but it is advertised on their corporate website as their office number.
- The corporate office is available Monday through Friday from 8 a.m. to 5 p.m. PST.
2
Press 1 on your keypad if you’re a consumer; press 2 if you’re a client or business. After dialing the corporate number, wait for the automated menu to finish presenting the menu options. Press 1 if you’re a regular consumer. If you’re calling on behalf of a business or have a professional relationship with Experian, press 2.^{[2]
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Tip: If you press 2, you are immediately redirected to a support specialist that services businesses and clients.

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3
Enter a social security number and ZIP code if you pressed 1. If you’re a consumer, the automated menu will ask you to enter your social security number and ZIP code so that it can look up your name, credit score, and membership information. This menu will fail to find your information though, even if you enter the correct information. Enter any 9-digit social security number and any 5-digit ZIP code to proceed.^{[3]
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- It may ask you to enter the numeric portion of your street address. To do this, simply press the numbers that correspond with your street. For example, if you live on 2000 Main Street, type 2000 on your keypad.
4
Wait for the menu to redirect you to talk to a consumer support specialist. After the automated system can’t find your information, you will hear an announcement that the line is experiencing technical difficulties. Do not hang up when you hear this announcement. Wait for it to finish to be redirected to an Experian consumer support specialist.^{[4]
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- The support specialist will be able to answer questions or concerns that you may have about your credit score. They may not be able to release certain information over the phone though.

Method 2

Method 2 of 3:

Calling Another Number to Get Automated Assistance

1
Dial 1-888-397-3742 to use Experian’s victim assistance system. If you or a loved one has been the victim of identity theft, call the Experian victim assistance number. You won’t be able to speak with anyone, but it will contain information regarding what to do. To start, use the keypad to enter your social security number and ZIP code. Then, enter the numeric part of your address. Follow the menu prompts to get information regarding your credit score, fraud alerts, and account freezes.^{[5]
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- If you think you might be a victim of identity theft, you should contact Equifax and TransUnion as well. Call 1-800-525-6285 to reach Equifax’s fraud division, and call 1-800-680-7289 to reach TransUnion’s fraud division.
- If you have been the victim of identity theft, contact the police immediately.
Warning: If you try to get a credit report through this number, it will play an announcement asking you to write a letter to the Experian headquarters with your personal information and a written request for your credit score. There is no way to check your credit by calling Experian.
2
Call 1-877-284-7942 to use Experian’s consumer care system. Use the keypad to enter your social security number and ZIP code in the automated system. Then, enter the numeric portion of your street address. You will be given menu options related to membership services, billing, or fraud reporting. Select the corresponding number for your desired service to get information relating to each topic.^{[6]
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- You can get information on how to change your membership information through this system if you have moved or changed your name.
- The automated menu in the customer care system will only redirect you to victim assistance system if it can’t find your information.
- If you select the fraud reporting option, you will be redirected to the victim assistance system.
3
Dial 1-224-698-5600 if you aren’t sure which automated menu you need. This number is Experian’s alternative corporate office in Illinois. It has broader menu choices, and will redirect you to one of their other automated systems based on a larger variety of menu options. You will still need to enter your social security number, street address, and ZIP code to get started.^{[7]
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- Unlike the other numbers, this automated menu will start by asking if you want information regarding your credit score or to speak with an operator. The operator option will only lead to the automated menus though.
- Their main corporate office will redirect you to one-on-one live support. This corporate office will not.

Method 3

Method 3 of 3:

Reaching out on Social Media or Email

1
Email support@experiandirect.com for general inquiries. Send Experian an email if you have general requests for information or membership services. Your email will be redirected to the appropriate department and someone will reach out to answer your questions or address your concerns.^{[8]
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- Experian will not respond to inquiries regarding a specific individual’s credit score through email.
- Keep in mind that even though email is casual if you use it in a business situation, you should follow the format of a formal written letter.
- You can start with a salutation and greetings.
  1. - If you send an attachment, see if it is correct before sending.
2
Comment on an Experian Facebook post to get assistance. Experian is active on their Facebook page, which can be found at https://www.facebook.com/experian/. They post credit tips, articles, and host community giveaways. If you post a question, concern, or complaint on one of their Facebook posts, a member of their team will reach out and respond to assist you.^{[9]
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- Experian’s Facebook page is much more active than their Twitter profile, so try using Facebook first before jumping over to Twitter.
3
Tweet or send direct messages to @Experian on Twitter. Experian’s Twitter profile isn’t as active as their Facebook page, but they will respond to questions, comments, or concerns. Comment on one of their posts or send them a direct message and wait for a member of their team to reach out to you.^{[10]
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Tip: The posts on Experian’s Facebook page and their Twitter profile are different, which means they may have different teams of employees running them. If you don’t get a response on one platform, you may have better luck on the other.