It can be a real pain if you’re trying to solve a problem with a Microsoft product. Rather than trying to figure out the issue on your own, you can contact customer support to troubleshoot it. Since Microsoft offers a lot of products and services, there are many ways to reach out to them. We’ll start with how to reach general support and move on to reaching specific Microsoft services so you can resolve any issue you’re having!

1

Customer Service Line

2

Online Chat

  1. Message a virtual agent your issues to find solutions. Go to https://support.microsoft.com/en-us/contactus and click “Get Started” to open the chat window. Write a brief description of the problem you’re having in the text box on the bottom of the screen. The virtual agent will provide a list of options to select from to continue the conversation and narrow down the issue you’re facing. Continue following the prompts until you reach a solution.[2]
    • For example, you can write something like “trouble logging into account” to start the chat.
    • If you want to start the chat over, click the Refresh button in the top right corner.
    • If you aren’t able to solve your problem in the webchat, type “request a phone call” in the text box to speak to a representative. They’ll call you as soon as they’re available so you don’t have to wait on hold.
5

Microsoft Store Support

  1. Call 1-877-696-7786 for any issues with a purchase. If you live in the United States, dial the number and follow any prompts they give you. Let them know about any issues you’ve had with purchases, sales, or shopping with the Microsoft store. The representative will do everything they can to help you figure out the problem.[5]
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6

Xbox Support

  1. Start a web chat or request a phone call for account or console problems. Go to https://support.xbox.com/en-US/contact-us and click on the “Contact Us” button. Click on the dropdown menu to select the service that’s giving you trouble. Then, use the second dropdown menu to select the specific issue you’re having. They’ll offer some solutions in a webchat, or you can ask to schedule a phone call to speak to a representative directly.[6]
    • The webchat is available 24 hours a day every day.
    • Phone support is available on weekdays from 6 AM – 5 PM PST, 7 days a week.
    • You will need to sign in to your Xbox account to complete the online form.
7

Business Admin Support

  1. Reach out to 1-800-865-9408 if you’re an admin of a business account. You can get technical support at any time of day throughout the entire week, but billing support is only available from 9 AM – 5 PM PST. Call the number if you’re in the US and tell the representative about your issue and they’ll do everything they can to help work through it with you.[7]
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10

Windows Developer Support

  1. File a report online to get an email response. Visit the developer support site at https://developer.microsoft.com/en-us/windows/support/. Select “Contact us” from the menu at the top of the window. Open the dropdown menu to select the main topic for the issue you’re currently facing. Then click on the “Submit an incident” button that appears near the bottom of the window. Log in to your Microsoft account when the new window pops up so you can fill out and submit the form. A representative will send you an email with more information and help.[10]
11

Microsoft Careers Support

About This Article

Hunter Rising
Co-authored by:
wikiHow Staff Writer
This article was co-authored by wikiHow staff writer, Hunter Rising. Hunter Rising is a wikiHow Staff Writer based in Los Angeles. He has more than three years of experience writing for and working with wikiHow. Hunter holds a BFA in Entertainment Design from the University of Wisconsin - Stout and a Minor in English Writing. This article has been viewed 376,085 times.
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Co-authors: 29
Updated: March 28, 2023
Views: 376,085
Categories: Contacting Companies
Article SummaryX

Before contacting Microsoft by phone, find your warranty and product key number so the Microsoft representative can properly assist you. Then, call 1-800-642-7676 to reach a representative. Alternatively, email wehelp@microsoft.com and describe the situation, making sure to include the product key number and any warranty information for better service. You can also use Microsoft's online chat feature by browsing their online chat portal, hitting the blue “Get Started” button, and launching a dialog box. To learn how to find your product key number, keep reading!

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