This article was co-authored by wikiHow staff writer, Eric McClure. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. His digital chapbook, The Internet, was also published in TL;DR Magazine. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundation’s Open Door Reading Series in 2015. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University.
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Epic Games is an American video game company most well-known for Fortnite, although their games launcher is the second most popular out there after Steam. They also published Unreal Engine—one of the most popular game engines out there. If you’re having an issue with the store, your account, Unreal, or any of their games, there are a few tried and true options out there. In this article, walk you through every way you can contact Epic. We’ll even break down how to get your money back if you want a refund, so read on!
Things You Should Know
- Email Epic Games at help@epicgames or epic-support@epicgames.com to get support from customer service.
- The help portal is best if you want to solve a problem yourself, or you can send a specific, detailed request via the contact page.
- You can request refunds for specific Fortnite items in Fortnite, or request refunds for entire games in the Epic Games launcher.
- Unfortunately, Epic has removed their live chat function and their customer service phone number won’t let you talk to a person.
Steps
Community Q&A
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QuestionSo I made a typo in my email on fortnite what do I do,In that account I recently spent 20 dollars.MincwafCommunity AnswerIf you made a typo in your email to sign in to your epic games account, erase the error in your email (your typo) and retype your username and password again.
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QuestionHow do you know when they respond back?MincwafCommunity AnswerThey will usually send you an email with a customer support member, This email can take up to a week or more depending on what business day you are on.
Warnings
- Do not respond to any help emails or password resets that you did not initiate through the Epic Games site. Many hackers try to learn personal information through fake emails.[6]⧼thumbs_response⧽
References
- ↑ https://www.epicgames.com/site/en-US/tos
- ↑ https://www.epicgames.com/site/en-US/about
- ↑ https://www.mirror.co.uk/tech/fortnite-how-your-money-back-13197205
- ↑ https://www.epicgames.com/site/en-US/store-refund-policy
- ↑ https://www.unrealengine.com/en-US/license#contact-us-form
- ↑ https://kotaku.com/hacked-fortnite-players-say-epics-response-is-too-slow-1824217707