How to Contact Facebook: Easy Ways to Get Account Help

Getting the help you need from a big company like Facebook can be a challenge. To save you time and frustration, we've gathered a current list of every possible way you can call, email, or chat with someone at Facebook or Meta! Read on to learn how to talk to someone at Facebook, whether you're a personal user, business account holder, advertiser, creator, or member of the press.

Section 1 of 8:

How to Get Support by Email

There are different Facebook email address you can use to get help with different problems. These are some of the more common email addresses. Note that none of these addresses are customer service addresses—if you need support, use Facebook's direct contact forms instead.
- If your account was disabled and you've already tried to recover it, try writing to disabled@fb.com.
- If you've appealed Facebook's decision to disable your account and need to send Facebook more information (such as an ID or other document), send it to appeals@fb.com.
- For press and media inquiries, write press@fb.com.^{[1]
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- While contacting Mark Zuckerberg by email is likely not going to get you a response, his known email addresses are MZuckerberg@fb.com or zuck@fb.com.^{[2]
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- To report a scam or phishing attempt that mentions or implicates Facebook, forward the message to phish@fb.com.^{[3]
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- If you are with law enforcement, write to legal@fb.com.

Section 2 of 8:

How to Contact Facebook by Phone

Facebook does not do phone support, so getting in touch with a live human is hard. The only known phone number for Meta, which includes Facebook, Instagram, and Oculus, is 650-543-4800. If you call that number and choose the option for support, you'll hear a recording that tells you Facebook doesn't offer phone support.
- If you're with law enforcement, or need help with your business, developer, or advertising account, there are options in the phone menu for support.
- There are also options in the phone menu for marketing, press inquiries, and employment verification for current Facebook employees.

Section 3 of 8:

How to Contact Facebook by Live Chat

Facebook is testing live chat support for some users. While live chat is not yet available to everyone, some English-speaking users in the United States now see the option to chat with a support representative if they are locked out of their accounts.^{[4]
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- If you're a Facebook creator in the US, go to https://www.facebook.com/help/media. If chat support is available, you will find the option to chat with a representative on this page.
- If you try to sign into your locked Facebook account and chat support is available in your area, you'll be prompted to chat with a live support representative.

Section 4 of 8:

Facebook Direct Contact Forms

Using a direct contact form is just like sending an email, except you're more likely to get a reply. Because these forms are all linked directly from support pages on Facebook, you're more likely to get a reply to filling out these forms than sending emails directly.
- If your personal account was disabled: https://www.facebook.com/help/contact/logout?id=260749603972907
- If your advertising account was disabled: https://www.facebook.com/help/contact/391647094929792
- If you lost access to your Facebook Page: https://www.facebook.com/help/contact/1280439701975125
- Trouble with payments, including donations and game purchases: https://www.facebook.com/help/contact/1937556639801443
- If your email address is already taken when you try to sign up: https://www.facebook.com/help/contact/logout?id=537325953055459
- If you're missing content after reactivating your account: https://www.facebook.com/help/contact/270321339699849
- Report a user as deceased or medically incapacitated: https://www.facebook.com/help/contact/228813257197480
- Request information from a deceased person's account: https://www.facebook.com/help/contact/398036060275245
- Give feedback about a Facebook product or feature: https://www.facebook.com/help/contact/268228883256323
- Report an underage child on Facebook: https://www.facebook.com/help/contact/209046679279097
- Report a convicted sex offender on Facebook: https://www.facebook.com/help/contact/207005222725325
- Report human trafficking:
- Report a violation of your or your child's privacy: https://www.facebook.com/help/contact/144059062408922
- Report an infringement of your copyright: https://www.facebook.com/help/contact/1758255661104383
- Report an infringement of your trademark: https://www.facebook.com/help/contact/1057530390957243
- If you're a developer who needs to report a bug: https://developers.facebook.com/support/bugs
- Report a "Page Unavailable" error: https://www.facebook.com/help/contact/357161520978587
- If your group or event is unavailable: https://www.facebook.com/help/contact/157461604368161
- If your videos are disappearing: https://www.facebook.com/help/contact/333113853388695

Section 5 of 8:

Business and Partner Support

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If you have a business that uses Facebook Checkout services, you can use chat or email support. If you don't have a business account with checkout services, this will not work. To contact Facebook Support via chat:
- Open your Commerce Manager and select your account.
- Click the Education tab and select Contact Support.
- Select the issue you need help with and type your message.
- Choose either Chat or Email and choose Send.
- If you chose email, you'll get an email response. If you chose Chat, a Facebook Messenger window will open and a support representative will join the conversation.^{[5]
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Business accounts can also send messages to Meta for Business. While signed into Facebook with your Business account, head to https://www.facebook.com/MetaforBusiness and click the Send message button at the top.
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Media partners have a direct support form. If you're a media partner have trouble with payment, bugs, or monetization problems, visit https://www.facebook.com/help/contact/478867325828479.
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Get advertising advice from a Facebook marketing expert. If you need help crafting your advertising strategy, fill out the form to request help from one of Facebook's marketing experts at https://www.facebook.com/business/m/facebook-marketing-expert.

Section 6 of 8:

Tweet at Facebook

Facebook (Meta) has multiple official Twitter accounts. If your issue is serious enough, someone at Facebook might contact you in response to a tweet—this has happened for a few different people in Reddit forums. Here's a list of official Facebook accounts you can try:
- Meta: https://twitter.com/Meta
- Facebook App: https://twitter.com/facebookapp
- Facebook Gaming: https://twitter.com/FacebookGaming
- Facebook Messenger: https://twitter.com/messenger
- Facebook Messenger for Kids: https://twitter.com/MessengerKids
- Facebook Security: https://twitter.com/fbsecurity
- Meta for Business: https://twitter.com/MetaforBusiness
- Meta for Creators: https://twitter.com/MetaforCreators
- Meta Engineering: https://twitter.com/fb_engineering
- Meta Newsroom: https://twitter.com/MetaNewsroom
- Meta Portal: https://twitter.com/metaportal
- Meta Tech: https://twitter.com/techatfacebook

Section 7 of 8:

Send a Letter to Facebook

Unlike contact email addresses and phone numbers, Facebook's physical mailing address is public. If you want to mail a letter to Facebook, send it to Meta Headquarters at 1 Hacker Way, Menlo Park, CA 94025.^{[6]
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Section 8 of 8:

Find Facebook Employees on LinkedIn

If you have a LinkedIn account, you may be able to reach out to a Facebook employee who also has LinkedIn. There is absolutely no guarantee that a Facebook employee will reply to a message on LinkedIn, but it's worth a shot. Visit https://www.linkedin.com/company/meta/people/ to see a list of Meta employees on LinkedIn.

Community Q&A

Question

Does Facebook have a contact number?

wikiHow Staff Editor
Staff Answer
This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Unfortunately, it does not have a publicly available customer support number. A number with the area code 650 that frequently shows up in online sources as being linked to Facebook is actually a scam number. You’ll need to contact Facebook through their online help center.
Question

Does Facebook offer live chat for customer support?

wikiHow Staff Editor
Staff Answer
This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

In general, no. However, if you use Facebook ads and have an active ad account, you can get live chat support by going to facebook.com/business/help and scrolling down to the section labeled “Still need help?” There, you’ll see options to chat live or send an email to support.
Question

Some contacted me claiming I won money through a Facebook promotion. Is this real?

Community Answer

No! Facebook does not run a lottery, give away money, or ask for bank or credit card info for any reason. This is a scam. Do not reply to the message.