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How to Fix Error 5000 on Twitch

This wikiHow teaches you how to deal with the "5000: Content not available" error in Twitch streams. You will most commonly encounter this error message when there's a problem with the Flash plugin, a browser extension, or website cache stored on your computer. You can try enabling Flash for Twitch in your browser or see if disabling any extensions fix it. If these methods don't work, you can try clearing your browser's cookies and cache data.

Method 1
Method 1 of 9:

Enabling Flash in Chrome

  1. Image titled Fix Error 5000 on Twitch Step 1
    1
    Open https://www.twitch.tv in Chrome. You can open the Twitch home page or the stream you're having problems with.
  2. Image titled Fix Error 5000 on Twitch Step 2
    2
    Click the
    Android 7 Lock
    padlock icon in the address bar.     This button is located to the left of the https://www.twitch.tv URL near the upper-left corner of your browser.
    • This will open a pop-up below the address bar.
  3. Image titled Fix Error 5000 on Twitch Step 3
    3
    Click
    Android 7 Settings
    Site settings at the bottom of the pop-up.     This will open all the permissions and website-specific preferences for Twitch on a new page.
  4. Image titled Fix Error 5000 on Twitch Step 4
    4
    Click the drop-down next to Flash. This option is listed next to a puzzle piece icon under the "Permissions" heading.
  5. Image titled Fix Error 5000 on Twitch Step 5
    5
    Select Allow in the "Flash" drop-down. This will allow running Adobe Flash in all Twitch pages, and may fix the 5000 error.
    • You will have to reload the Twitch page in order for your settings to apply.
Method 2
Method 2 of 9:

Disabling Extensions in Chrome

  1. Image titled Fix Error 5000 on Twitch Step 6
    1
    Open
    Android 7 Chrome
    Chrome on your computer.     Find and click the colored ball icon on your Start menu or in the Applications folder to open the Chrome browser.
  2. Image titled Fix Error 5000 on Twitch Step 7
    2
    Click the ⋮ three-dot menu icon on the top-right. This button is in the upper-right corner of your browser. It will open a menu.
  3. Image titled Fix Error 5000 on Twitch Step 8
    3
    Hover over More Tools on the menu. This will open a sub-menu with more options.
  4. Image titled Fix Error 5000 on Twitch Step 9
    4
    Click Extensions on the sub-menu. This will open a list of all the browser extensions installed on Chrome.
  5. Image titled Fix Error 5000 on Twitch Step 10
    5
    Slide the blue switch to the
    Android 7 Switch Off
    Off position under an extension.     Find out which browser extension may be causing the streaming error on Twitch, and disable it here.
    • If you're not sure which extensions may be causing an error, you can simply try disabling your best guesses, and see if any of them works.
    • If you see an extension here and don't need it any more, you can click the Remove button to uninstall it.
  6. Image titled Fix Error 5000 on Twitch Step 11
    6
    Refresh the Twitch stream page in Chrome. Disabling some extensions may help fix Error 5000 in all Twitch streams.
Method 3
Method 3 of 9:

Clearing Cache in Chrome

  1. Image titled Fix Error 5000 on Twitch Step 12
    1
    Open
    Android 7 Chrome
    Chrome on your computer.     Find and click the colored ball icon on your Start menu or in the Applications folder to open Chrome.
  2. Image titled Fix Error 5000 on Twitch Step 13
    2
    Click the ⋮ three-dot icon on the top-right. This button is in the upper-right corner of your browser window. It will open a drop-down menu.
  3. Image titled Fix Error 5000 on Twitch Step 14
    3
    Click Settings on the menu. This will open your browser settings on a new page.
  4. Image titled Fix Error 5000 on Twitch Step 15
    4
    Scroll down and click Advanced. This button is at the bottom of your settings. It will expand more options along the rest of the page.
  5. Image titled Fix Error 5000 on Twitch Step 16
    5
    Click Clear browsing data under "Privacy and Security." You can find this option at the bottom of the "Privacy and Security" section in your advanced settings. It will open a new pop-up titled "Clear browsing data."
  6. Image titled Fix Error 5000 on Twitch Step 17
    6
    Check the
    Windows Unchecked
    box next to "Cookies" and "Cached images and files."     This will allow you to wipe all your cookies and cache.
    • You will not be logged out of your auto-login Google accounts.
  7. Image titled Fix Error 5000 on Twitch Step 18
    7
    Click the blue Clear data button. This button is in the lower-right corner of the pop-up. It will delete all your cache and cookies.
  8. Image titled Fix Error 5000 on Twitch Step 19
    8
    Reload the Twitch page in Chrome. The page with Error 5000 should now be fixed.
Method 4
Method 4 of 9:

Enabling Flash in Firefox

  1. Image titled Fix Error 5000 on Twitch Step 20
    1
    Open https://www.twitch.tv in Firefox. You can open the Twitch home page or the stream you're getting the 5000 error message.
  2. Image titled Fix Error 5000 on Twitch Step 21
    2
    Click the green
    Android 7 Lock
    padlock icon in the address bar.     You can find this button to the left of the https://www.twitch.tv URL near the upper-left corner.
    • This will open your site settings in a pop-up below the address bar.
  3. Image titled Fix Error 5000 on Twitch Step 22
    3
    Click the
    Android 7 Expand Right
    right arrowhead icon next to "Connection.    " This will open your connection details for this website.
  4. Image titled Fix Error 5000 on Twitch Step 23
    4
    Click More Information at the bottom. You can find this button at the bottom of the Connection pop-up. It will open a new pop-up window titled "Page Info."
    • You can view all the page details here.
  5. Image titled Fix Error 5000 on Twitch Step 24
    5
    Click the Permissions tab at the top. This button is between the "Media" and "Security" tabs at the top of the pop-up. You can adjust your site settings for Twitch here.
  6. Image titled Fix Error 5000 on Twitch Step 25
    6
    Click and uncheck the
    Windows Checked
    "Use Default" box under "Run Adobe Flash.    " When this option is unchecked, you can manually change the Flash settings for Twitch.
  7. Image titled Fix Error 5000 on Twitch Step 26
    7
    Select Allow in the "Run Adobe Flash" box. When this option is selected, you'll be automatically able to run Flash on all Twitch pages. This may instantly solve your 5000 error.
    • You may need to reload the Twitch page to fix the error.
Method 5
Method 5 of 9:

Disabling Extensions in Firefox

  1. Image titled Fix Error 5000 on Twitch Step 27
    1
    Open Firefox on your computer. The Firefox icon looks like an orange fox on a blue circle. You can find it on your Start menu or in the Applications folder.
  2. Image titled Fix Error 5000 on Twitch Step 28
    2
    Click the ☰ three-lined menu icon on the top-right. This button is in the upper-right corner of your browser window. It will open a drop-down menu.
  3. Image titled Fix Error 5000 on Twitch Step 29
    3
    Click
    Android 7 Settings
    Preferences on the menu.     This will open your browser settings on a new page.
  4. Image titled Fix Error 5000 on Twitch Step 30
    4
    Click Add-ons on the menu. This will allow you to manage all your browser add-ons and extensions on a new page.
  5. Image titled Fix Error 5000 on Twitch Step 31
    5
    Click Extensions on the left sidebar. This option is listed next to a puzzle piece icon on the left-hand side of the page. You can find all your active browser extensions under the "Enabled" heading here.
  6. Image titled Fix Error 5000 on Twitch Step 32
    6
    Click the ⋅⋅⋅ three-dot icon next to an extension. If there's any extension you think may be causing the streaming error, click this button next to the extension on the "Enabled" list.
    • This will show your options on a drop-down.
  7. Image titled Fix Error 5000 on Twitch Step 33
    7
    Click Disable in the drop-down. This will instantly disable the selected extension.
    • Alternatively, you can click Remove to uninstall the selected extension.
    • If you're not sure which extension may be causing the error, you can try disabling your best guess, and see if it works.
  8. Image titled Fix Error 5000 on Twitch Step 34
    8
    Refresh the Twitch stream page in Firefox. Disabling third-party extensions may instantly fix Error 5000 in Twitch streams.
Method 6
Method 6 of 9:

Clearing Cache in Firefox

  1. Image titled Fix Error 5000 on Twitch Step 35
    1
    Open Firefox on your computer. The Firefox icon looks like an orange fox on a blue circle. You can find it on your Start menu or in the Applications folder.
  2. Image titled Fix Error 5000 on Twitch Step 36
    2
    Click the ☰ menu icon on the top-right. You can find it in the upper-right corner of your browser. It will open a menu.
  3. Image titled Fix Error 5000 on Twitch Step 37
    3
    Click
    Android 7 Settings
    Options on the menu.     This will open your browser settings on a new page.
  4. Image titled Fix Error 5000 on Twitch Step 38
    4
    Click
    Android 7 Lock
    Privacy & Security on the left-menu.     You can find this option on a sidebar on the left-hand side of your settings.
  5. Image titled Fix Error 5000 on Twitch Step 39
    5
    Scroll down to the "Cookies and Site Data" heading. You can view and clear your cookies and cache here.
  6. Image titled Fix Error 5000 on Twitch Step 40
    6
    Click the Clear Data button. You can find this button under the "Cookies and Site Data" heading. It will open a new pop-up.
  7. Image titled Fix Error 5000 on Twitch Step 41
    7
    Check both the
    Windows Unchecked
    "Cookies" and
    Windows Unchecked
    "Cached Web Content" boxes.     This will allow you to clear all the browser cookies and cache data stored on your computer.
  8. Image titled Fix Error 5000 on Twitch Step 42
    8
    Click the Clear button. You will be prompted to confirm in a pop-up window.
  9. Image titled Fix Error 5000 on Twitch Step 43
    9
    Click Clear Now in the confirmation pop-up. This will confirm your action, and clear all your browser cookies and cache data.
  10. Image titled Fix Error 5000 on Twitch Step 44
    10
    Reload the Twitch page in Firefox. Clearing cache and cookies should fix Error 5000 in the stream.
Method 7
Method 7 of 9:

Enabling Flash in Safari

  1. Image titled Fix Error 5000 on Twitch Step 45
    1
    Open https://www.twitch.tv in Safari. You can open the Twitch home page or the stream you're getting the Error 5000 message.
  2. Image titled Fix Error 5000 on Twitch Step 46
    2
    Click the Safari button on the menu bar. You can find this button on your Mac's menu bar in the upper-left corner of your screen. It will open a drop-down menu.
  3. Image titled Fix Error 5000 on Twitch Step 47
    3
    Click Preferences on the Safari menu. This will open your browser settings in a new window.
  4. Image titled Fix Error 5000 on Twitch Step 48
    4
    Click the Websites tab at the top of the Preferences window. This button looks like a blue Earth icon. You can change your website settings and plugin permissions here.
  5. Image titled Fix Error 5000 on Twitch Step 49
    5
    Check the
    Windows Unchecked
    "Adobe Flash Player" box under "Plug-ins.    " You can find it on a sidebar on the left-hand side. This will enable Flash in your internet browser.
    • You will now see a list of all your active websites on the right-hand side.
  6. Image titled Fix Error 5000 on Twitch Step 50
    6
    Click the drop-down next to twitch.tv. This will allow you to customize your Flash setting for Twitch.
  7. Image titled Fix Error 5000 on Twitch Step 51
    7
    Select On in the drop-down. This will allow you to automatically run Adobe Flash on all Twitch websites, and may fix Error 5000.
    • You may need to refresh the page in order to fix the error.
Method 8
Method 8 of 9:

Disabling Extensions in Safari

  1. Image titled Fix Error 5000 on Twitch Step 52
    1
    Open https://www.twitch.tv in Safari. You can open the Twitch home page or the specific stream you're getting Error 5000.
  2. Image titled Fix Error 5000 on Twitch Step 53
    2
    Click Safari on the menu bar. You can find it on your Mac's menu bar in the upper-left corner. It will open a drop-down menu.
  3. Image titled Fix Error 5000 on Twitch Step 54
    3
    Click Preferences on the Safari menu. This will open your browser settings in a new window.
  4. Image titled Fix Error 5000 on Twitch Step 55
    4
    Click the Extensions tab at the top. This button looks like a blue puzzle piece at the top of the Preferences window. You can manage your browser extensions here.
  5. Image titled Fix Error 5000 on Twitch Step 56
    5
    Uncheck the
    Windows Checked
    box next to an extension on the left-menu.     Try and find which extension may be causing the streaming error, and uncheck the checkbox to disable it.
    • Alternatively, click Uninstall on the extension list on the right-hand-side in order to remove the extension from your computer.
  6. Image titled Fix Error 5000 on Twitch Step 57
    6
    Refresh the Twitch page in Safari. Enabling Flash, clearing cache or disabling broken extensions will almost always fix Error 5000 on Twitch.
Method 9
Method 9 of 9:

Clearing Cache in Safari

  1. Image titled Fix Error 5000 on Twitch Step 58
    1
    Open https://www.twitch.tv in Safari. You can open the Twitch home page or the stream you're getting the Error 5000 message.
  2. Image titled Fix Error 5000 on Twitch Step 59
    2
    Click Safari on the menu bar. It's on your Mac's menu bar in the upper-left corner. It will open a drop-down menu.
  3. Image titled Fix Error 5000 on Twitch Step 60
    3
    Click Preferences on the Safari menu. This will open your browser settings in a new window.
  4. Image titled Fix Error 5000 on Twitch Step 61
    4
    Click the Privacy tab at the top. This icon looks like a white hand on a gray button.
  5. Image titled Fix Error 5000 on Twitch Step 62
    5
    Click Manage Website Data next to "Cookies and website data." This will open a new window with a list of all the websites that store cookies and cache on your computer.
  6. Image titled Fix Error 5000 on Twitch Step 63
    6
    Find and click twitch.tv on the list. This will allow you to clear cookies and cache for Twitch without touching any of your other website data.
  7. Image titled Fix Error 5000 on Twitch Step 64
    7
    Click the Remove button. This button is in the lower-left corner of the list. It will clear all cookies and cache for Twitch, and may fix Error 5000 in the stream.
    • Alternatively, you can click Remove All at the bottom, and clear all your data. When you're prompted to confirm, click Remove Now to proceed.
  8. Image titled Fix Error 5000 on Twitch Step 65
    8
    Click Done on the bottom-right. This will close the website list.
    • Refresh the Twitch page to see if the error has been fixed.

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About this article

wikiHow Staff
Co-authored by:
wikiHow Staff
wikiHow Staff Writer
This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 7,204 times.
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Co-authors: 3
Updated: January 2, 2020
Views: 7,204
Article SummaryX

1. Enable the Flash plug-in for Twitch.
2. Disable any browser extensions that may be interfering with the stream.
3. Clear cache and cookies in your browser.

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