How to Find Out Why You Were Suspended on Xbox Live

Last Updated: March 1, 2023

There are two types of suspension for Xbox Live: one is for violation of code of conduct,^{[1]
X
Research source} and the other one is a problem with your payment option. Keep reading for instructions on getting things sorted so you can get your account running again.

Steps

1
Error messages. If your account has been suspended, you may see one of these messages when you sign in to Xbox Live:
- "Your account has been suspended due to a problem with your payment option."
- "This console has been banned for violations of the Terms of Use."
2
Verify that the credit card you use for your Xbox account is valid and up-to-date. Your account might have been suspended because of an outstanding balance.

Advertisement
3
Call Xbox Customer Support for an explanation of your suspension and how to get it lifted.
4
Check your inbox for an email from Xbox regarding your suspension.
5
Visit the Xbox support forums. In the "My LIVE account was suspended" section you can describe your issue and receive a response from an Xbox representative.^{[2]
X
Trustworthy Source
Microsoft Support
Technical support and product information from Microsoft.
Go to source}

Community Q&A

Question

How long is a suspension on chatting with friends?

Community Answer

The time could only be three days for the first offence then the next time it happens it's seven days and it just keeps adding up every time you get reported for the reason.
Question

What do I do if I was supposed to be un-banned today, but I am still banned from Xbox Live?

Community Answer

E-mail or contact Xbox. Ask them about the situation. First see if any family or friends did not prank you.
Question

How long are suspensions on Xbox live for cheating?

Community Answer

It can either be infinite, or lower, depending on the situation regarding the type of cheating.