How to Get an Uber Cancellation Charge Waived

This wikiHow teaches you how to request a refund from Uber if you were wrongly charged a cancellation fee. Uber’s policy is to charge $5 to $10 if a trip is canceled 5 or more minutes after a reservation is made, however, they may waive the fee if you are not at fault.

Method 1
Method 1 of 2:

Using the Uber App

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    1
    Open the Uber app.
    • If you are not already signed in to your Uber account, sign in now.
  2. Image titled Get an Uber Cancellation Charge Waived Step 2
    2
    Tap ☰. It’s in the top left corner of the screen.
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    Tap Your Trips.
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    Select the trip you wish to dispute.
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    Tap Help. It’s just beneath the driver’s photo.
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    Tap I was incorrectly charged a cancellation fee.
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    Select a reason for cancellation. Choose from one of the following options:[1]
    • My driver and I couldn’t connect
    • My pickup location was incorrect
    • My driver cancelled
    • The ETA was too long
    • The ETA was too short
    • My driver asked me to cancel
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    Tap Submit. Uber will review your request and get back to you within a few days.
    • Submitting a claim does not guarantee that the fee will be refunded.
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Method 2
Method 2 of 2:

Using the Uber Website

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    Go to Uber’s fee cancellation page.
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    Select a trip from the list.
    • If you are not already signed in to your Uber account, first click Sign In To Get Help and enter your account information. Then you will see a list of your trips.[2]
  3. Image titled Get an Uber Cancellation Charge Waived Step 11
    3
    Select a reason for cancellation. The available options are:
    • My driver and I couldn’t connect
    • My pickup location was incorrect
    • My driver cancelled
    • The ETA was too long
    • The ETA was too short
    • My driver asked me to cancel
  4. Image titled Get an Uber Cancellation Charge Waived Step 12
    4
    Click Submit. Uber will review your claim and get back to you within a few days.
    • Submitting a claim does not guarantee that the fee will be refunded.
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Community Q&A

  • Question
    How do I dispute a cancellation fee when the driver showed up late?
    Community Answer
    Community Answer
    When following one of the methods in this wikiHow, select "The ETA was too long" as your reason.
  • Question
    I booked an Uber ride and waited over 20 minutes. When I called the driver and asked where he was, he told me that he got another passenger to take to the airport and canceled my trip. I was still charged. How do I get the charge canceled?
    Community Answer
    Community Answer
    You can use this article to request a refund, and when it comes time to choose a reason, select "My driver asked me to cancel."
  • Question
    Uber added the charge back into my account as "credit." Is there any way to get refunded to my bank account?
    Community Answer
    Community Answer
    No, there is not. All you can do is get credited to your account.
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References

  1. ↑ https://www.youtube.com/watch?v=BouUnqU8VmU
  2. ↑ https://help.uber.com/h/6bec690f-ee35-40ba-96ee-c38a8ae796e0

About This Article

Nicole Levine, MFA
Written by:
Nicole Levine, MFA
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been viewed 120,713 times.
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Co-authors: 9
Updated: February 24, 2023
Views: 120,713
Categories: Uber
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