How to Report a Bug on Roblox

Go to https://devforum.roblox.com/c/bug-reports/10 and log in (if needed). The default action you should take is to post the bug you found on the Dev Forum. You can use any web browser to post, as long as you're logged in.

• Use the search feature to make sure the bug you're reporting hasn't already been reported.
• You have to have permissions to be able to post in the Dev Forum, so you can't create a post without first being active on the Forum. By browsing and reading the Forum, you'll level automatically to the required permission level to create a post.

Create a post. There are lots of requirements that your post must meet if you want the bug you're reporting to be looked at. Of course, you'll need the basics like an accurate title, a detailed and thorough description (explain what you expect and what happens instead), where it happens (you might include links if the bug happens in specific places), when it happens (include the date and time when the bug started happening), videos and images (to show how the bug works), reproduction instructions and any necessary files, and any required information.

• For the reproduction instructions, make sure that your instructions are minimal (simplified), specific (clear and detailed), and consistent (your steps should produce the bug 100% of the time that they are followed exactly).
• If the bug is occurring in Studio or Roblox engine when you use certain scripts, place setups, or instances, you'll need to include files that you're using. If your content contains private information, you should DM the thread to the Logs/Crash Dumps/Other Bug Files group instead that's only visible to Roblox employees.

Include any required information and publish your post. You'll need to differentiate if the bug you're reporting happens on the website, in a specific game/group/user, in Studio, or the game itself.

• If the bug is happening on the website, report if the issue is still happening after you've disabled your web browser's extensions and include the version of the web browser you're using.
• If the bug is happening to a specific game/group/user, make a reproduction file that contains the bug or include direct links so the engineers can experience the bug for themselves.
• If the bug is happening in Studio, make sure it is a bug specific to Studio and post your bug report in https://devforum.roblox.com/c/bug-reports/studio-bugs/29. Also, make sure your plugins are disabled to see if the bug still happens.
• If you are experiencing a bug that causes Roblox or Studio to crash or freeze, include a program dump, reproduction information, and your log files.
• If you have a disconnection or backend server problems, give the Roblox team information to find the issue and provide your log files.
• If Roblox is lagging or running slowly, include a microprofiler dump and your system information. For graphics problems, include your system information.^[1]