How to Contact Avast Customer Support

Co-authored by Hannah Madden

Last Updated: November 15, 2021 References

Avast is an international company that offers technical support for a monthly or one-time fee. If you’re having trouble with your billing or payment information, you probably want to get help right away. You can call or email Avast to get in touch with their customer support to get your questions answered quickly.

Method 1

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Asking General Questions

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Call 855-745-3255 to speak to a representative. If you need help with a subscription or billing issue, you can call the Avast support line to get help. Have your order ID nearby so they can help you as quickly as possible.^{[1]
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- You may also need to give them your name and email address so Avast can fix your problem.
- Normally, the support line is open 24/7. As of May 2020, Avast has reduced their support hours to 3 am to 8 pm EDT 7 days per week.
2
Fill out a form to email Avast a question. If you’d like to type out your question about your payment or subscription options, you can fill out a form and provide your email address, and order ID. You can also attach files to this form in case you need help with documents or PDFs.^{[2]
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- To fill out this form, visit https://support.avast.com/en-us/contact/sales_autorenewal?c=true.
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3
Search the website to find an answer on your own. You can look through the Avast forums or browse the frequently asked questions page. Type in your question and then see if any of the search results give you the answer you’re looking for.^{[3]
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- For example, try searching “refund request” or “installation help.”
- You can search the Avast website by visiting https://support.avast.com/en-us.
4
Send Avast a message on Instagram. The only social media page that Avast has is an Instagram account. Send them a message with your question and then wait for a reply back from them.^{[4]
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- To follow Avast on Instagram, visit https://www.instagram.com/avast/.
Warning: Avast doesn’t specify how long it will take for them to reply back to messages on Instagram, so you should try this as a last result.

Method 2

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Looking for Specific Answers

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Call 1-844-3340-9251 to get a free quote. If you have questions about a product or you’d like to know how much their services cost, you can talk to an Avast representative. The consultation is free, and you can sign up with your credit card online or over the phone.^{[5]
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- This line is monitored 24 hours per day, 7 days per week.
Tip: You won’t be asked for your payment information until you decide to sign up for Avast services.
2
Direct investment questions to IR@Avast.com. If you are a potential investor or you have questions about a current investment, you can send the investment office an email. Write out a detailed question and leave a phone number in case they need to contact you quickly.^{[6]
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- Write something like, “Hi there, I’d like to inquire about investing in Avast. If you could send me a chart of your profits over the last year so I can make an informed decision, that would be great.”
3
Email PR questions to PR@Avast.com. If you are a member of the press and you’d like to get a statement from Avast, you can email their Public Relations office directly. Make sure you use this email for PR questions only, not general inquiries.^{[7]
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- Write something like, “Hi, I’m Tabitha with the New York Reporter. I’d like to get a statement from your CEO regarding the recent uptick in stock prices.”