How to Contact NASCAR

Co-authored by wikiHow Staff

Last Updated: April 4, 2019 References

NASCAR is one of the most fan-friendly sports organizations in the world, and it is easy to get in touch with them to go over various issues. There are a couple different ways to contact NASCAR. You can call their customer service line, email their fan feedback address, or contact them directly by submitting a ticket. Customer service mainly helps with RaceView, the streaming platform that shows NASCAR races, while fan feedback can answer most other NASCAR-related questions. Submitting a ticket on NASCAR’s site gives you a chance to hear directly from the company itself.

Method 1

Method 1 of 2:

Calling NASCAR’s Customer Service Number

1
Dial 1-800-630-0535 if you live in the United States. The number is toll-free in the United States, but not elsewhere. If you live in a different country, reach out to NASCAR online. Phone support is available Monday-Friday, but the times vary based on the month. Between February-November, the phone lines are open from 7:00 a.m. to 3:30 p.m. ET. During December and January, the phones are open from 10:00 a.m. to 1:00 p.m. and 2:00 p.m. to 6:30 p.m.^{[1]
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- On race days, the phone lines are open during the event, as well as 1 hour before and after the race.
2
Hit 1, 2, or 3 on your phone to ask about RaceView. Many NASCAR fans use the streaming service RaceView so they don’t miss a single lap. Press 1 if you’re looking to fix RaceView issues on your laptop. Hit 2 if you want to resolve RaceView issues on your mobile device and tap 3 if you have an “audio only” stream and need to fix it.^{[2]
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- RaceView works on all laptops and smartphones.
- “Audio only” gives you access to the radio broadcast of NASCAR races.
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3
Tap 4 on your phone to ask about other NASCAR-related issues. If you need to contact NASCAR about other topics, such as getting tickets to a race or finding out what channel the races are on, go this route. If you are not sure what category your call falls under, hit 4 to be safe.^{[3]
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- This number does not automatically take you to a customer service agent if you stay on the line, so you’ll need to hit one of the numbers listed above for your call to transfer through.

Method 2

Method 2 of 2:

Contacting NASCAR Online

1
Email fanfeedback@nascar.com for general questions. Open your email account and click the “Compose” button to start writing. This address is for general questions, comments, or suggestions.^{[4]
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- Don’t forget to include the purpose of your message on the subject line of your email. This makes it easier for NASCAR to send your message to the correct department.
2
Wait for a reply. Once your email has been received and read, NASCAR will respond to your message. Check your inbox regularly for any new responses.^{[5]
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- Check your spam folder to make sure a reply isn’t in there.
3
Visit NASCAR’s support site for a prompter response. You can send a trouble ticket directly to NASCAR about your concern by going to https://support.nascar.com. The site answers general questions about things like RaceView and Fantasy games. The support site also lets you search a specific topic.^{[6]
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- If your question is really specific and you want a direct reply, you’ll have to write up a ticket.
4
Write out your comments and send them to NASCAR. Click the “Submit Ticket” link on the top right-hand corner of the page. You will be sent to a page that lets you directly send your question to a technical specialist. Then, fill out the form with your name, email address, and the purpose of your message. Hit “Send” when you’ve filled everything out.^{[7]
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- Make sure that the email address you’ll enter is correct and working.
- Keep your message short and to the point to ensure NASCAR gets back to you as quickly as they can.
- If you need to add an attachment for any reason, click “Attach file” at the bottom of the page and upload it from your computer.
5
Wait for a reply. A NASCAR support representative will reach out and contact you through the email address you provided on the form. You will get a direct email message once they’ve answered your question. Once you receive an email, a message thread will be created, which you can use to reply back and keep in contact with NASCAR if anything else comes up.^{[8]
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