How to Fix Internet Explorer when It Can't Open a Webpage

Co-authored by Christopher Batchelor

Last Updated: January 31, 2023

Are you having a problem in Internet Explorer where it tells you that you can't open a webpage? This article will tell you how to fix this message so it can't happen again.

Steps

1
Open your Internet Explorer to any other site. Try some of the search engines. Sometimes, saved pages are stored on your computer in what tech nerds call "cached" files. And what you see when you visit some of these other sites is that stored/cached file and not the current day location.
2
Check to make sure all cables are plugged into the modem/router and that the cord that connects the modem or router, is connected to the computer. Sometimes, computers know and force themselves to shut the program down when they see something isn't right.

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3
Clear your Internet Explorer's history files. Have the web browser delete all types of files that the browser stored, excluding passwords you might have had the browser set to store.
4
Call your Internet provider to ensure the connection is still firm. Again, computers know and force themselves to shut the program down when they see something isn't right, and it could be just a simple connection came loose on the pole outside your house or someplace nearby.

Community Q&A

Question

How do I open Google Chrome?

Community Answer

Click the Chrome icon, or right-click and click on "Open." You have to download Google Chrome if you don't already have it.
Question

Internet explorer is not opening any site at all. What can I do?

Gideon James

Community Answer

First check your internet connection, if that's okay check your Firewall settings to make sure they are not too high. If all that checks out, try to uninstall Explorer and re-install it. Go to Control Panel, select "Programs," and find Internet Explorer. Right click on it, and choose "Uninstall." Then reset your computer. It should reinstall after startup. If all else fails, contact Microsoft, they should be happy to help you.