4 Simple Ways to Get a Stuck Disc Out of a PlayStation 4

An in-depth guide eject a disc from a PS4, PS4 Slim, or PS4 Pro

Do you have a game disc stuck in your PlayStation 4? If you're unable to eject the disc using your controller or the eject button, you'll need to manually remove the disc. You'll just need your Model number and a long Phillips screwdriver to get started. The Model number can be found on the back of your PS4 or on the spine for Pro and Slim models. This wikiHow will show you how to get a stuck disc out of your PS4 console.

Things You Should Know

  • Press "Options" on your controller, then "Eject" to try removing the disc first.
  • Find your Model number on the back or on the spine of the console. It will contain "CUH" followed by four numbers and a letter.
  • Depending on your model, locate the manual eject hole and insert a Phillips screwdriver. When you turn the tool, the disc should eject.
Method 1
Method 1 of 4:

Using a Controller

  1. Image titled Eject a Disc from a PS4 Step 1
    1
    Press the PlayStation button on your controller. This will return you to the main menu if you aren't there already.
  2. Image titled Eject a Disc from a PS4 Step 2
    2
    Press the "Options" button. This is the button on the right side of the touchpad.
    • A panel will open on the right.
    Advertisement
  3. Image titled Eject a Disc from a PS4 Step 3
    3
    Select Remove Disc. The game disc should remove.
    • If this doesn't work, push the Eject button on your PS4. This is the button with the arrow symbol.
    • If the disc isn't ejected from the console, proceed to the next method for your PlayStation model.
    4. Advertisement
Method 2
Method 2 of 4:

Ejecting Stuck Disc for CUH-7000/CUH-2015 Series

  1. Image titled Eject a Disc from a PS4 Step 4
    1
    Unplug your PS4. Turn off your console and unplug all connected cables, including the power cable and HDMI cable.[1]
    • To double-check your Model number, look at the back or spine of the system. It should be located next to MODEL.[2]
    • You will need a long Phillips screwdriver for this method.
  2. Image titled Eject a Disc from a PS4 Step 5
    2
    Place the console upside down on a clean, flat surface. The PlayStation logo should be facing away from you.
    • If there's a cap on the screw hole directly above the logo, remove it. Newer consoles may not have this screw cover.
  3. Image titled Eject a Disc from a PS4 Step 6
    3
    Carefully insert the screwdriver into the screw hole. Fit the tool into the grooves properly.
  4. Image titled Eject a Disc from a PS4 Step 7
    4
    Turn the screwdriver counter-clockwise to release the disc. This will take a few turns of the screw.
    • You may feel some resistance; there is a layer of plastic you'll need to push through in order to remove the screw.
    • The disc should release as you turn the screwdriver.
  5. Image titled Eject a Disc from a PS4 Step 8
    5
    Use your hand to carefully remove the released disc. If you touched the disc on the bottom, you should clean it before using it again.
    • Turn your console right-side up again.
  6. Image titled Eject a Disc from a PS4 Step 9
    6
    Plug in your PS4 and power it on. Connect the power cord and HDMI cable, then use the power button on your console or controller to turn it on.
    • You can now enter a new disc into your PlayStation 4.
    7. Advertisement
Method 3
Method 3 of 4:

Ejecting Stuck Disc for CUH-1200 Series

  1. Image titled Eject a Disc from a PS4 Step 10
    1
    Unplug your PS4. Turn off your console and unplug all connected cables, including the power cable and HDMI cable.
    • To double-check your Model number, look at the back or spine of the system. It should be located next to MODEL.
    • You will need a long Phillips screwdriver for this method.
  2. Image titled Eject a Disc from a PS4 Step 11
    2
    Place the console on a clean, flat surface facing you. The PlayStation logo should be on the right side.
    • You'll need to remove the left panel.
  3. Image titled Eject a Disc from a PS4 Step 12
    3
    Place your palms on the top panel with your fingers resting on the far side. You may need to turn the console for this.
    • The base of your palms should be near the seam of the console.
  4. Image titled Eject a Disc from a PS4 Step 13
    4
    Apply moderate pressure with your palms, then use your fingers to slide the top panel. You should hear a distinct click.
    • The top panel will move about 7mm/0.27 inches.
  5. Image titled Eject a Disc from a PS4 Step 14
    5
    Lift the panel from the left side and remove it. You should see a screw with the PlayStation symbols near the disc slot.
    • If desired, you can clean your PS4 by dusting this section with compressed air.
  6. Image titled Eject a Disc from a PS4 Step 15
    6
    Carefully insert the screwdriver into the screw. Fit the tool into the grooves properly.
  7. Image titled Eject a Disc from a PS4 Step 16
    7
    Turn the screwdriver clockwise. The disc should release.
  8. Image titled Eject a Disc from a PS4 Step 17
    8
    Use your hand to carefully remove the released disc. Be sure to avoid touching the bottom of the disc.
  9. Image titled Eject a Disc from a PS4 Step 18
    9
    Replace the top panel. Place the panel over the exposed section, leaving about 7mm/0.27 inches from the seam. Then, slide the panel towards the seam until you hear a click.
  10. Image titled Eject a Disc from a PS4 Step 19
    10
    Plug in your PS4 and power it on. Connect the power cord and HDMI cable, then use the power button on your console or controller to turn it on.
    • You can now enter a new disc into your PlayStation 4.
    11. Advertisement
Method 4
Method 4 of 4:

Ejecting Stuck Disc for CUH-1110/CUH-1000 Series

  1. Image titled Eject a Disc from a PS4 Step 20
    1
    Unplug your PS4. Turn off your console and unplug all connected cables, including the power cable and HDMI cable if you connected your PS4 to a TV or monitor.
    • To double-check your Model number, look at the back or spine of the system. It should be located next to MODEL.
    • You will need a long Phillips screwdriver for this method.
  2. Image titled Eject a Disc from a PS4 Step 21
    2
    Place the console on a clean, flat surface facing you. The PlayStation logo should be on the right side.
    • You'll need to remove the left panel.
  3. Image titled Eject a Disc from a PS4 Step 22
    3
    Place your palms on the top panel with your fingers resting on the far side. You may need to turn the console for this.
    • The base of your palms should be near the seam of the console.
  4. Image titled Eject a Disc from a PS4 Step 23
    4
    Apply moderate pressure with your palms, then use your fingers to slide the top panel. You should hear a distinct click.
    • The top panel will move about 7mm/0.27 inches.
  5. Image titled Eject a Disc from a PS4 Step 24
    5
    Lift the panel from the left side and remove it. You should see two sets of vents on the left side.
  6. Image titled Eject a Disc from a PS4 Step 25
    6
    Locate the screw in the first vent. This is the vent closest to the eject slot, not the vent grouped with other vents.
    • Shine a light through this vent to find the manual eject screw.
  7. Image titled Eject a Disc from a PS4 Step 26
    7
    Carefully insert the screwdriver into the screw. Fit the tool into the grooves properly.
  8. Image titled Eject a Disc from a PS4 Step 27
    8
    Turn the screwdriver counter-clockwise to release the disc. This will take a few turns of the screw.
    • You shouldn't feel much resistance when turning the screw.
    • The disc should eject halfway out the disc slot.
  9. Image titled Eject a Disc from a PS4 Step 28
    9
    Use your hand to carefully remove the released disc. Be sure to avoid touching the bottom of the disc.
  10. Image titled Eject a Disc from a PS4 Step 29
    10
    Replace the top panel. Place the panel over the exposed section, leaving about 7mm/0.27 inches from the seam. Then, slide the panel towards the seam until you hear a click.
  11. Image titled Eject a Disc from a PS4 Step 30
    11
    Plug in your PS4 and power it on. Connect the power cord and HDMI cable, then use the power button on your console or controller to turn it on.
    • You can now enter a new disc into your PlayStation 4.
    12. Advertisement

You Might Also Like

Fix No Signal on a PS42 Easy Ways to Fix No Signal on a PS4 (HDMI and Resolution Fix)
Why Won't My PS4 Controller Connect to the ConsoleWhy Won't My PS4 Controller Connect to the Console? How to Fix PS4 Connectivity
Disassemble, Clean and Reassemble a PS4 Slim
How to
Disassemble, Clean and Reassemble a PS4 Slim
Connect a PlayStation 4 to SpeakersHow to connect Speakers to a PS4
Turn a PlayStation 4 on
How to
Turn a PlayStation 4 on
Test Your PS4 Controller
How to
Test Your PS4 Controller
Find the Proxy Server Address for a PS4
How to
Find the Proxy Server Address for a PS4
Delete Add Ons on PS4How to Delete Add Ons on PS4 (Remove DLCs but Keep Your Game Data)
Connect a PS4 to a Laptop
How to
Connect a PS4 to a Laptop
Connect Vr to PS4
How to
Connect Vr to PS4
How to
Clean a PS4 Controller
Connect a PS4 to Hotel WiFi
How to
Connect a PS4 to Hotel WiFi
Connect Sony PS4 with Mobile Phones and Portable Devices
How to
Connect Sony PS4 with Mobile Phones and Portable Devices
Remove a Credit Card on PS4
How to
Remove a Credit Card on PS4
Advertisement

References

  1. ↑ https://www.playstation.com/en-us/support/hardware/ps4-eject-stuck-disc/
  2. ↑ https://www.playstation.com/en-us/support/hardware/ps4-find-serial-and-model-numbers/

About This Article

Bryzz Tortello
Written by:
Bryzz Tortello
Phone Repair Specialist
This article was written by Bryzz Tortello and by wikiHow staff writer, Rain Kengly. Bryzz Tortello is a Phone Repair Specialist and the Owner & CEO of Tortello Repair Services. With over ten years of experience, she specializes in iPhone and iPad ranging from screen and battery replacements to microsoldering and data recovery. Bryzz attended The College of the Canyons. This article has been viewed 1,133 times.
1 votes - 100%
Co-authors: 3
Updated: February 15, 2023
Views: 1,133
Categories: PlayStation 4
Advertisement