How to Remove Content Lock

Simple methods to disable content lock

Last Updated: August 25, 2022

Content Lock is a mobile device feature that prevents minors under the age of 18 from accessing and viewing adult content. The Content Lock feature is enforced and regulated by the British Board of Film Classification (BBFC), and is enabled on all mobile devices that operate under EE and its brands, including Orange and T-Mobile.

Method 1

Method 1 of 4:

Removing Online

1
Navigate to the EE My Account page at https://myaccount.ee.co.uk/login-dispatch/.
- Use any other method in this article to remove Content Lock if you have a “pay-as-you-go” account with EE, Orange, or T-Mobile. Pay-as-you-go customers cannot remove Content Lock using the online method.
2
Click on “Mobile” and sign in to your EE account using your mobile telephone number. You must be logged in as the primary account holder to remove Content Lock.

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3
Click on “Device and usage.” If using Orange or T-Mobile service, this option will read as “Manage your phone.”
4
Scroll down to “Content Lock,” then select “Off.”
5
Select the option to save your settings. You can now view all Internet content on your device, including adult content.^{[1]
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Method 2

Method 2 of 4:

Removing Via Telephone

1
Dial 1818 from the EE mobile device for which you want Content Lock removed. This will put you in touch with the department that handles all Content Lock inquiries.
- If you're calling from a non-EE device, dial 08454 123 662 instead.
2
Inform the EE representative that you want Content Lock disabled.
3
Provide the representative with the information required to disable Content Lock. You may be asked for your name and date of birth so the representative can run a credit card age verification check.
4
Wait to receive confirmation from the EE representative when your request has been processed. When complete, Content Lock will be disabled.
- Call EE customer service at 150 from your device or 08454 123662 from another device if the Content Lock department is unable to help you with disabling this feature. EE customer service can review your account, and resolve or escalate your request as necessary.

Method 3

Method 3 of 4:

Removing at Store

1
Locate the nearest EE store location. For help with finding the nearest EE location, go to http://storefinder.ee.co.uk/ee/stores.html and enter your postcode.
2
Bring an approved photo ID with you to the nearest EE store. You can bring a passport, full driver’s licence, EU card, or citizen card.
3
Inform an EE representative that you want Content Lock removed from your device. The representative will review your photo ID, and process your request to disable Content Lock.

Method 4

Method 4 of 4:

Troubleshooting Content Lock

1
Contact your account manager for help with resolving Content Lock issues if you have a corporate or business account with EE. In most cases, you may not have the permissions required to modify Content Lock settings.
2
Try viewing websites using a third-party Wi-Fi network if Content Lock cannot be disabled on your device. Content Lock is a feature of EE’s mobile network, and is not applicable when browsing the Web on third-party Wi-Fi networks.

Community Q&A

Question

My network is Vodaphone, do these steps apply to me?

Community Answer

Content Lock is a mobile device feature that prevents minors under the age of 18 from accessing and viewing adult content. The Content Lock feature is enforced and regulated by the British Board of Film Classification (BBFC), and is enabled on all mobile devices that operate under EE and its brands, including Orange and T-Mobile.
Question

I want the adult app block off. I got the phone via insurance claim.

Salkitty

Community Answer

Take it to your phone provider, they should know what to do with it, if you don't want to go, then ask one of your friends they should be good with technology.

Warnings

Changing or removing Content Lock settings will result in a £2 credit card charge that will be re-credited almost immediately. This process is in place to ensure your credit card is valid and being used by an adult over the age of 18. The charge will be labeled on your credit card bill as “Content Lock removed.”

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